Melissa Blanding
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Recent activity by Melissa Blanding-
Zendesk Talk Auto Log off Agents and Reporting
So reached out to support about this and they said that neither of these features are currently available, but there are things that are important to our organization. 1.) When agent logs out o...
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Restrict Sending Surveys every 30 days from Last Survey Sent
I wanted to share the method I use to restrict sending surveys to customers only if they haven't gotten a survey from us in the past 30 days. I wanted to give Credit to this article from Graem...
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No Default Value for User Field Drop Down
Hi, I'm currently working on an automation to check the current value of a custom user field that is a drop down that contains 2 simple values - 'yes'/ 'no'. Unfortunately there does not seem to be...