James Pitcher
- Total activity 49
- Last activity
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Activity overview
Latest activity by James Pitcher-
James Pitcher commented,
Hi Graeme, Hoping you can help me again with a similar request. I am looking for a report of users that actively logged into Zendesk (to access Guide) month by month, e.g. Each month, how many us...
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James Pitcher commented,
+1 for this also - we need to highlight certain text in our responses, need a highlight option or option to change text colour / background colour
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James Pitcher commented,
Can we have the option to Highlight text, or give text a particular background colour? This needs to work with text that's also within a code block/span.
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James Pitcher commented,
+ 1 here - Customers often add our team's DL email to cc (usually in an attempt to get a faster response 😊), so we want to remove this automatically on any ticket, otherwise the whole team keeps ge...
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James Pitcher commented,
Can you explain what is the difference between the community section on Guide we have been using for quite some time, and Gather? What are the functionality differences, or is Gather just a rebra...
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James Pitcher commented,
+1 from me
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James Pitcher commented,
+1
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James Pitcher commented,
+1 on this, simply I would like the option on each field whether the customer can edit this field once the ticket has been logged, this will allow the customer to edit the subject, or raise/lower t...
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James Pitcher commented,
Graeme, you ace'd it - thank you!
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James Pitcher commented,
Hi Graeme, Thanks for spending your time to reply. I'm not actually looking for when tickets were created, but when the users themselves were created/active. I basically want to see the trend in ...