Byron Chen
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Activity overview
Latest activity by Byron Chen-
Byron Chen commented,
Is there any functional difference between the Details and Notes user data fields?
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Byron Chen commented,
Seconded, an automated notification to the customer when their attachment fails would reduce a lot of unnecessary back and forth! We also have our own work around for large files and we could inclu...
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Byron Chen commented,
Great, thanks for the clarification Patrick!
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Byron Chen commented,
Hi Patrick, In that case, I think there is a typo or i'm misunderstanding what the queue wait time is: "If your maximum queue wait time limit is reached, and a callback request is in queue, the cal...
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Byron Chen commented,
Hi Patrick, Thanks for responding! I understand the callback functionality but I'm still confused by: "If your maximum queue wait time limit is reached, and a callback request is in queue, the call...
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Byron Chen commented,
What does "actioned" mean here: "If your maximum queue wait time limit is reached, and a callback request is in queue, the callback will still be actioned." What happens if no agent is available wh...