Byron Chen
- Total activity 14
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 8
- Subscriptions 1
Activity overview
Latest activity by Byron Chen-
Byron Chen commented,
Is there any functional difference between the Details and Notes user data fields?
-
Byron Chen commented,
Great, thanks for the clarification Patrick!
-
Byron Chen commented,
Hi Patrick, In that case, I think there is a typo or i'm misunderstanding what the queue wait time is: "If your maximum queue wait time limit is reached, and a callback request is in queue, the cal...
-
Byron Chen commented,
Hi Patrick, Thanks for responding! I understand the callback functionality but I'm still confused by: "If your maximum queue wait time limit is reached, and a callback request is in queue, the call...
-
Byron Chen commented,
What does "actioned" mean here: "If your maximum queue wait time limit is reached, and a callback request is in queue, the callback will still be actioned." What happens if no agent is available wh...