Marianne

1. Community
2. Feedback on Support
3. Link user field with ticket field

Hi, is Zendesk planning on adding this feature? Our agents add a user ID to a ticket, but I'd like the custom user field to get updated then as well. So the condition is: custom ticket field = pres...

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• Marianne
• Created February 26, 2018 11:33
• 0 votes

1. Community
2. Feedback on Support
3. Re-evaluate SLA goals when ticket gets re-opened

Hi there, I'm curious if there's an answer for this problem. We also organise our tickets by 'Next SLA breach', only when tickets are re-opened by the customer - because they have another question ...

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• Marianne
• Created December 04, 2017 13:46
• 2 votes

1. Community
2. Feedback on Support
3. Link user field with ticket field

@Zendesk, is there already some kind of way to connect these two field types? I'd like it too!

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• Marianne
• Created October 23, 2017 14:48
• 0 votes