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Cindy O'Leary

Workforce Operations Analyst

  • Total activity 7
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Activity overview

Latest activity by Cindy O'Leary
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    Cindy O'Leary commented,

    If I do not check the box next "can edit ticket tags" when setting up the a role will tags still get added when the agent uses a macro that was created by admin?

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    Cindy O'Leary commented,

    Thank you, I have created a ticket.

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    Cindy O'Leary commented,

    I just had to restore at least 5 tickets today that were in our suspended queue that were 3rd party replies.  What causes some to be entered as internal notes and some put in the suspended queue?

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    Cindy O'Leary commented,

    Hello, Can I get a little more clarification on what this means "This occurs when an end-user attempts to reply to a ticket notification, but they are not a participant"? Thank you.