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Deirdre Beach

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Latest activity by Deirdre Beach
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    Deirdre Beach commented,

    1. Community
    2. Feedback on Support
    3. Ability to forward emails into an existing ticket

    We are able to make this "fix" work, but the fact that the email being forwarded is held in "suspended" tickets until myself or one of my team leaders moves it forward limits it's usefulness. The a...

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    • Deirdre Beach
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    • 1 vote
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    Deirdre Beach commented,

    1. Community
    2. Feedback on Support
    3. Ability to forward emails into an existing ticket

    I am really disappointed that this isn't already a feature, it seems like a given requirement. It shouldn't matter if the email domain is being used as your Zendesk support. There needs to be a com...

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    • Deirdre Beach
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    • 3 votes
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    Deirdre Beach commented,

    1. Support
    2. ...
    3. Tickets
    4. How can I download all attachments in a ticket?

    Is there a way for Agents to download multiple attachments without clicking on each link? Or at least drag and drop them to their desktop? We often have tickets with 10-20 attachments and the chang...

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    • Deirdre Beach
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    • 0 votes
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    Deirdre Beach commented,

    1. Support
    2. ...
    3. Workflows
    4. Using placeholders

      Is there any other way to access the custom field ID, other than going into setting? I have Admins who are able to create their own Macros, but do not have the ability to edit form fields. If the...

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    • Deirdre Beach
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