Kelsey Greenawalt commented,
Our team is spread across many different timezones. Are the hours generated in this sort of report based on the time of day the client created the ticket? If so, how can we convert them to GMT/UTC ...
Kelsey Greenawalt commented,
The hyperlinks for Part 1 and Part 2 in the first sentence both redirect me to the same article even though it looks like the addresses themselves are different. Are there different links that shou...
Kelsey Greenawalt commented,
Hi Jennifer--I signed our organization up for this early access program and we are looking forward to using it. Do you know when I can expect to be added to the program and be able to install the a...