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Dionne Kelly

  • Total activity
    15
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Activity overview

Latest activity by Dionne Kelly
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    Dionne Kelly commented,

    I will do that.  Thanks for your help.

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    Dionne Kelly commented,

    Hello Caroline, Thank you so much for the response.  I did find the app in question and have downloaded it.  It seems to be downloading the recording to the local windows groove music software on m...

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    Dionne Kelly created a post,

    Infinite talk recording retrieval

    Answered

    Having the call recording for talk is wonderful for both our companies customers as well as our customer care agents.  Although the "never delete" call recording is an option I've since discovered ...

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    Dionne Kelly commented,

    My initial go to is an Erlang Calculator.  These are easy to find online.  Simply plug in your department goals as stated above such as Average call volume broken down by hour and day of the week, ...

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    Dionne Kelly created a post,

    Agent Talk status for reporting purposes

    It would be helpful to be able to utilize Zendesk to confirm Agent payroll hour submission. I'm looking for the ability to report(s) to track my individuals daily/weekly/monthly talk activity.  I w...

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    Dionne Kelly created a post,

    New user still using trial interested in meeting up

    Hello to all!  I am a brand new user to Zendesk.  I am about a week in on the trial. I would love to be able to communicate and discuss the program with anyone who is familiar with it.  Please let ...

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    Dionne Kelly created a post,

    New user still using trial interested in meeting up

    Hello to all.  I am brand new to Zendesk.  About a week in.  I would love to meet up or talk to any or all of you to provide as much information about Zendesk as possible.  Please let me know if an...