Adam Reid
- Total activity 92
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Activity overview
Latest activity by Adam Reid-
Adam Reid commented,
Hi I have a question about using triggers to unshare a ticket. When I look in the trigger actions I can see share ticket with, but what we'd like to do is unshare a ticket if it contains a certain...
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Adam Reid commented,
Hi Vincent Dollet Based on Hilary's question, does that mean you currently cannot view tags by date range?
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Adam Reid commented,
+1 We'd like to be able to customize this popup as it creates confusion for our customers.
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Adam Reid commented,
Max McCal thank you for clarifying, I also see my mistake in reading the section on ANY & ALL three. Appreciate your help.
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Adam Reid commented,
Hi, I'd like to confirm some of the wording on where the placeholders will and won't work. We create tickets using the Support API - Create many tickets. What we see is that, when we create a batch...
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Adam Reid commented,
Hi Brett, We are also experiencing issues with this for some of our customers using Chromium and Brave browsers. This is a screenshot of the errors some of our customers are experiencing when tryin...
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Adam Reid commented,
Is there a way to disable the suspended tickets feature?
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Adam Reid commented,
We to require more granular permissions for Zendesk Talk. Ultimately this is forcing us to look into alternative products to use like DialPad as we can control roles more granularly on their platfo...
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Adam Reid commented,
Hi, I'm having trouble clicking on the link as well for this feature request. We'd like to be able to update the modal as our customers seem to get confused which credentials to use, our apps or cr...
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Adam Reid commented,
Hi I have this metric that shows the % difference between tickets created last week and tickets solved this week. I'm currently trying to figure out how I can tweak this metric to show the % diffe...