Adam Reid
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Total activity108
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Last activity
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Member since
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Following0 users
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Votes39
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Activity overview
Latest activity by Adam Reid-
Adam Reid commented,
Hey David Gillespie The use case for us is the same as Thomas Brenneke, we use shared Slack channels to support our customer base and create tickets from Slack to Zendesk.
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Adam Reid commented,
Hi David Gillespie Unfortunately our integration isn't supported in shared channels due to the integration method we use (Workspace tokens). We're in the process of moving to another method which ...
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Adam Reid commented,
Hey Ben Van Iten No problem at all. I tried you're view setup but unfortunately it did not bring up any of the tickets by this user. I'm thinking Zendesk doesn't allow any access to it. I'll open a...
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Adam Reid commented,
Dwight Bussman As mentioned in your comment on our ticket, it was the mapping from domain name to domain that caused the break as we still had (http://) on the domain in Salesforce, stripping that...
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Adam Reid commented,
Hi Dwight Bussman We've just recently connected our Salesforce sandbox to our Zendesk Sandbox, and we're experiencing issues where the integration is syncing one or two accounts we test but will no...
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Adam Reid commented,
Hey Ben, I tried it again and no luck on my end. It adds it in after I press enter, but once I refresh the browser to see if it sticks, I can see that its no longer there.
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Adam Reid commented,
Hey Ben Van Iten Thanks for getting back to me. I just tried to add a user tag to the user Unknown (Answer Bot) and Zendesk removed the tag upon refreshing the page, so it looks like we're not allo...
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Adam Reid commented,
Andy Merrick Thanks for this article. Are you able to provide more Information on how we can track this type of event in Explore? I'm also trying to create a view to identify these tickets and can...
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Adam Reid commented,
Amazing news! Excited to clean up our views with this new feature.
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Adam Reid commented,
Hi I have a question about using triggers to unshare a ticket. When I look in the trigger actions I can see share ticket with, but what we'd like to do is unshare a ticket if it contains a certain...