Adam Reid
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Activity overview
Latest activity by Adam Reid-
Adam Reid commented,
Hi I have this metric that shows the % difference between tickets created last week and tickets solved this week. I'm currently trying to figure out how I can tweak this metric to show the % diffe...
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Adam Reid commented,
Hey @Trapta, Thanks for confirming. I have one follow-up question. The customer would then see that Dynamic content based on their location or language settings in their browser, correct? or Would ...
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Adam Reid commented,
Great article, thank you for sharing.
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Adam Reid commented,
Hey @Jacob, Thanks for your response, so we are currently just staying with one language as our default language, which is english. Our goal is to try and help our customers who use another langua...
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Adam Reid commented,
Hey Brett, This helps with one of our other metrics for sure, and I'm going to apply this Including 0 values in Insights reports to it. My findings were when you use the the metric SELECT AVG Is ...
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Adam Reid commented,
Hey Jacob, Thanks for the information, that is a bummer. We've looked into google translate, but noticed that the translations are horrible. We support Japanese and Spanish and English is our main ...
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Adam Reid commented,
Is it possible to translate everything in the help center except the articles? My scenario is this, we only provide articles in English at this point in time, but we'd like to provided the Help Cen...
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Adam Reid created a post,
How many tickets solved per agent average!
AnsweredI'm currently trying to create a metric that would workout the average number of tickets solved per agent and filter by date range and select agents in a headline. So the headline would work like t...
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Adam Reid created a post,
Assignee tickets not showing up in their tickets solved
Hi, I have a couple of various reports that show total tickets solved by agents. But on some of the reports I see the number is off by one or two tickets. Looking into this further I noticed that s...
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Adam Reid commented,
I've figured out why I was confused here. My understanding was that Gooddata would work out the average based on last week and the full 7 days of that week. What I'm noticing is that Zendesk is tha...