Nathan Alvarez
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Activity overview
Latest activity by Nathan Alvarez-
Nathan Alvarez commented,
Out of nowhere, our template to alert agents that they have been CC'd or added as a follower is not including the automated message or the ticket number. Only the contents of the email. It used to ...
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Nathan Alvarez commented,
Andrew, I understand that it is not a typical workflow, but it is a workflow we are working with nonetheless. And the fact that email notifications don't create tickets prevents our team from being...
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Nathan Alvarez commented,
This works very well! However, because it's an email being sent to the agent, shouldn't that create a ticket in Zendesk if the email is forwarding to a zendesk support email?
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Nathan Alvarez created a post,
Best Practices for Forwarding Emails
Since Zendesk does not support a native forwarding feature, I'm reaching out to the community to ask what you all do to get around this. I've seen everything from changing the requester to reassign...
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Nathan Alvarez commented,
We do not have the "requester and CCs" option in our account, can I get an explanation as to why? Enable CC's is checked off.
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Nathan Alvarez commented,
We currently have an issue with this. Whenever we CC someone, they are meant to be sent an email-based notification. However, because the email address it is being sent to is automatically forwardi...