Chris Fassano
Operations Engineer @ Malwarebytes
-
Total activity234
-
Last activity
-
Member since
-
Following0 users
-
Followed by2 users
-
Votes150
-
Subscriptions59
Activity overview
Latest activity by Chris Fassano-
Chris Fassano commented,
The CKEditor was enabled in our account (we use Agent Workspace). I noticed that the syntax isn't rendered when it's copy & pasted into the comment field. Is that expected behavior?
-
Chris Fassano commented,
We're currently using Agent Workspaces. Should we be able to view the conversation on an active chat from the chat dashboard? When I click the green chat icon to the left of a visitor's name who's ...
-
Chris Fassano commented,
@Denis “Kerdoos” Legena For the value, use the tag instead. {"name": "custom_field_360053923293", "value": "level1_value1"}
-
Chris Fassano commented,
I miss the assign button as well. It was very useful.
-
Chris Fassano commented,
What part of this article is new or change functionality?
-
Chris Fassano commented,
@... - I have actually have a ticket open with Zendesk support about this. From what they've told me, when you load a ticket, it's supposed to automatically bring your view to the most recent comme...
-
Chris Fassano commented,
So you have a configuration option to set the comment field to internal by default but the composer ignores this and sets it to public anyway. You're saying that this is expected behavior and not ...
-
Chris Fassano commented,
Many of our agents are now seeing blank conversation threads on tickets.
-
Chris Fassano commented,
Would it be possible to receive some notice in advance when changes go out? I received notice at 7:35am that this article was added today, and 1.5 hours later the changes are already in production....
-
Chris Fassano commented,
Nicole S. Young - So would this be in addition to the social messaging notifier shown here? Or replacing it?https://support.zendesk.com/hc/en-us/articles/360044001414-Introducing-the-Social-Messagi...