Chris Fassano
Operations Engineer @ Malwarebytes
- Total activity 155
- Last activity
- Member since
- Following 0 users
- Followed by 2 users
- Votes 111
- Subscriptions 32
Activity overview
Latest activity by Chris Fassano-
Chris Fassano commented,
Hi McCabe, Yes, the first and last name are separated by a space.
-
Chris Fassano created a post,
Placeholder {{ticket.requester.first_name}} displays email address instead of name
Sometimes the placeholder {{ticket.requester.first_name}} will use the first half of a users email address instead of the first name. To test I created a macro that just posts the placeholder in an...
-
Chris Fassano created a post,
Update Google Play ticket title when the rating is updated
When a customer updates their Google Play review the new rating doesn't overwrite the title. Instead, the updated review shows as a new comment in the ticket. We like to send a simple thank you me...
-
Chris Fassano commented,
So I tested in sandbox and found that I didn't have to change the conditional fields to end-user editable before doing the migration. Can someone from Zendesk please elaborate on why this would b...
-
Chris Fassano commented,
I think this article requires updating. The article says you have must have the professional add-on or Enterprise to do this. I have enterprises and after I found that I'm unable to do this I spok...
-
Chris Fassano commented,
@Peter Hochstrasser I have a similar issue with sandbox. Every time support adds side conversations in sandbox, it's only available temporarily. I'll test something and a couple of weeks later it...
-
Chris Fassano created a post,
Deactivate field values instead of deleting them
What is the problem? I have custom drop-down fields, like product and root cause, that contain values that have become outdated. If a field option becomes outdated and I want to remove it from the ...
-
Chris Fassano created a post,
Customers complaining about missing email body
Hello All, We've received a handful of reports from customers saying that emails received from our Zendesk instance are missing the email body. When I check the customer's original email from the t...
-
Chris Fassano commented,
We're in the same boat. Our support team heavily relies on being able to easily switch between many of our views. Some of our agents focus on specific types of tickets but provide backup for our ...
-
Chris Fassano created a post,
JIRA issue creation window takes up a lot of the screen real-estate.
First off, our agents are loving the JIRA integration so thanks for putting it together. This is actually two issues with the Jira app but they are related to each other. 1. When creating a JIRA i...