Chris Fassano
Operations Engineer @ Malwarebytes
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Activity overview
Latest activity by Chris Fassano-
Chris Fassano commented,
When an article is assigned to an agent they receive an email notification. Is there any way we could change the subject for these notifications? It's not particularly descriptive.
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Chris Fassano commented,
Thanks for the update Tiffany Green. I've made the appropriate changes and it's working as expected, but we have some feedback. Hiding specific dropdown values works, but it also hides them on c...
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Chris Fassano commented,
Tiffany Green, @Chris Fellows When using the "Hide dropdown form options" feature, the app is only partially working. In the example below, the app is only hidding the first value in the array. It...
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Chris Fassano commented,
Hi McCabe, Yes, the first and last name are separated by a space.
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Chris Fassano created a post,
Placeholder {{ticket.requester.first_name}} displays email address instead of name
Sometimes the placeholder {{ticket.requester.first_name}} will use the first half of a users email address instead of the first name. To test I created a macro that just posts the placeholder in an...
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Chris Fassano created a post,
Update Google Play ticket title when the rating is updated
When a customer updates their Google Play review the new rating doesn't overwrite the title. Instead, the updated review shows as a new comment in the ticket. We like to send a simple thank you me...
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Chris Fassano commented,
So I tested in sandbox and found that I didn't have to change the conditional fields to end-user editable before doing the migration. Can someone from Zendesk please elaborate on why this would b...
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Chris Fassano commented,
@Peter Hochstrasser I have a similar issue with sandbox. Every time support adds side conversations in sandbox, it's only available temporarily. I'll test something and a couple of weeks later it...
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Chris Fassano created a post,
Deactivate field values instead of deleting them
What is the problem? I have custom drop-down fields, like product and root cause, that contain values that have become outdated. If a field option becomes outdated and I want to remove it from the ...
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Chris Fassano created a post,
Customers complaining about missing email body
Hello All, We've received a handful of reports from customers saying that emails received from our Zendesk instance are missing the email body. When I check the customer's original email from the t...