Chris Fassano
Operations Engineer @ Malwarebytes
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Total activity220
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Last activity
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Activity overview
Latest activity by Chris Fassano-
Chris Fassano commented,
@Denis “Kerdoos” Legena For the value, use the tag instead. {"name": "custom_field_360053923293", "value": "level1_value1"}
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Chris Fassano commented,
I miss the assign button as well. It was very useful.
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Chris Fassano commented,
What part of this article is new or change functionality?
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Chris Fassano commented,
Jordan Brown - I have actually have a ticket open with Zendesk support about this. From what they've told me, when you load a ticket, it's supposed to automatically bring your view to the most rece...
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Chris Fassano commented,
So you have a configuration option to set the comment field to internal by default but the composer ignores this and sets it to public anyway. You're saying that this is expected behavior and not ...
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Chris Fassano commented,
Many of our agents are now seeing blank conversation threads on tickets.
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Chris Fassano commented,
Would it be possible to receive some notice in advance when changes go out? I received notice at 7:35am that this article was added today, and 1.5 hours later the changes are already in production....
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Chris Fassano commented,
Nicole S. Young - So would this be in addition to the social messaging notifier shown here? Or replacing it?https://support.zendesk.com/hc/en-us/articles/360044001414-Introducing-the-Social-Messagi...
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Chris Fassano commented,
Is this feature soon to be released? I have agent workspace enabled but this notification icon isn't visible. When it does become available, would we have the option to turn it off/hide it?
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Chris Fassano created a post,
Satisfaction comment window can take up a lot of screen space.
What is the problem?When customers leave a large comment on the CSAT survey, the comment box can take up a lot of screen space. With more of our employees working exclusively from home on their wo...