Chris Fassano
Operations Engineer @ Malwarebytes
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Activity overview
Latest activity by Chris Fassano-
Chris Fassano commented,
So I tested in sandbox and found that I didn't have to change the conditional fields to end-user editable before doing the migration. Can someone from Zendesk please elaborate on why this would b...
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Chris Fassano commented,
I think this article requires updating. The article says you have must have the professional add-on or Enterprise to do this. I have enterprises and after I found that I'm unable to do this I spok...
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Chris Fassano commented,
@Peter Hochstrasser I have a similar issue with sandbox. Every time support adds side conversations in sandbox, it's only available temporarily. I'll test something and a couple of weeks later it...
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Chris Fassano created a post,
Deactivate field values instead of deleting them
What is the problem? I have custom drop-down fields, like product and root cause, that contain values that have become outdated. If a field option becomes outdated and I want to remove it from the ...
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Chris Fassano created a post,
Customers complaining about missing email body
Hello All, We've received a handful of reports from customers saying that emails received from our Zendesk instance are missing the email body. When I check the customer's original email from the t...
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Chris Fassano commented,
We're in the same boat. Our support team heavily relies on being able to easily switch between many of our views. Some of our agents focus on specific types of tickets but provide backup for our ...
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Chris Fassano created a post,
JIRA issue creation window takes up a lot of the screen real-estate.
First off, our agents are loving the JIRA integration so thanks for putting it together. This is actually two issues with the Jira app but they are related to each other. 1. When creating a JIRA i...
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Chris Fassano commented,
@Nicole. I ran into the same issue about a month ago and tried reaching out to the dev. I followed up a couple of times but haven't heard back yet.
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Chris Fassano commented,
In the channel integrations menu there is an option called "import recent reviews". What's considered to be recent? Trying to get an idea of what our volume would be if I enable that option.