Richard Heintze

1. Community
2. Feedback on Explore
3. Excel exported is not in the same format in Explore

This is an issue for our reporting as well. In our case, other internal teams request the exports to integrate with other internal data sources. It seems like a reasonable requirement to match the ...

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• Richard Heintze
• Created April 06, 2020 23:29
• 2 votes

1. Community
2. Feedback on Explore
3. Using Zendesk API to send reports to an outside URL (i.e Confluence)

We are using the feature and really liking it!

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• Richard Heintze
• Created March 04, 2020 20:42
• 0 votes

1. Community
2. Feedback on Explore
3. Custom palettes for Queries/Dashboards

I vote yes on this one....

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• Richard Heintze
• Created March 04, 2020 20:07
• 0 votes

1. Community
2. Feedback on Explore
3. Using Zendesk API to send reports to an outside URL (i.e Confluence)

We are also waiting for this feature. Any updates or EAP program coming soon?

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• Richard Heintze
• Created January 06, 2020 19:45
• 0 votes

1. Talk
2. ...
3. Managing Talk
4. Can I route Talk calls to all agents at once or to specific individual agents?

We would like the ability to choose 'simultaneous' call routing as well. We need all agents to see a call when it comes in. We find the round robin routing can take too much time and the call ends ...

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• Richard Heintze
• Created May 23, 2017 19:03
• 2 votes