any updates on this? This will be really useful to check agents activity
ok I found the solution. remove the Update via | Is | Email: and add Privacy is Ticket has public comments.
Thanks Diogo. However, that is exactly how I have got it set up. It just doesnt fire when I leave a public note on a unassigned ticket. Any other thoughts? Struggling to get this working and i...
not sure it has been asked already, but looks like the banner is not working for mobile site. Any ideas?
Hi like many others, I have enabled this default trigger but unfortunately is not being triggered when an agent replies to an unassigned ticket. Any help please? I really need this working
I have set up GA and can see data from the real-time session but no data under the 'audience# section. Is this an issue with GA or Zendesk?
I have also moved the trigger at the very top but still no luck. Cant find other suggestions on other sites. Can you help zendesk?
Hi this is not working for me. I have it set up as it was when inactive. I simply activated as suggested but deosnt auto-assign to agent when they reply via the support portal any idea?
Guess there is enough evidence as to why we would love this option! Can we have now have it pretty please :-)
it would be very helpful. not having this means that you are forced to use as many text fields as you would be needed in multi-select fields. also, seems like i cannot access the above link. any su...