Massimo DiDio
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Total activity36
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Last activity
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Member since
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Votes6
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Activity overview
Latest activity by Massimo DiDio-
Massimo DiDio commented,
Hi, I have about 75 customer fields on my instance. I followed above advise, however, in zendesk explore, i can only see 1 custom field :-( What am I doing wrong?
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Massimo DiDio commented,
the 'sharing' field disappears as soon as I open a ticket. If I refresh the page, the field appears and once the page load, it disappears again
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Massimo DiDio commented,
So this is not working for us. We installed it and it the two fields that were created were added to all of our forms and it should work. This however does not work. All we see is .. Did you follow...
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Massimo DiDio commented,
ok I found the solution. remove the Update via | Is | Email: and add Privacy is Ticket has public comments.
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Massimo DiDio commented,
Thanks Diogo. However, that is exactly how I have got it set up. It just doesnt fire when I leave a public note on a unassigned ticket. Any other thoughts? Struggling to get this working and i...
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Massimo DiDio commented,
not sure it has been asked already, but looks like the banner is not working for mobile site. Any ideas?
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Massimo DiDio commented,
I have set up GA and can see data from the real-time session but no data under the 'audience# section. Is this an issue with GA or Zendesk?
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Massimo DiDio commented,
I have also moved the trigger at the very top but still no luck. Cant find other suggestions on other sites. Can you help zendesk?
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Massimo DiDio commented,
Hi this is not working for me. I have it set up as it was when inactive. I simply activated as suggested but deosnt auto-assign to agent when they reply via the support portal any idea?
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Massimo DiDio created a post,
set up priority required not only to solve ticket (for agent only)
Answeredat the moment I can only set up the priority to be required for agent only to solve the ticket. I cannot force my agent to set priority when status is less than solved. Is there an option I am mi...