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Melissa

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Latest activity by Melissa
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    Melissa commented,

    1. Community
    2. Feedback on Support
    3. Customize Status Field Values

    I'd like to create a custom ticket status field called "In Process" which would help agents and managers better sort and identify tickets that have moved from a "Pending" status once the customer r...

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    • Melissa
    • Created
    • 3 votes
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    Melissa commented,

    1. Support
    2. ...
    3. Insights reporting
    4. Reporting on custom fields in Insights

    My question is similar to Ola's. I have a drop-down list as a custom field for all tickets. These drop-down lists are organized in a way that they contain several layers of data, and I would like ...

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    • Melissa
    • Edited
    • 1 vote