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Mark Hurty

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Activity overview

Latest activity by Mark Hurty
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    Mark Hurty commented,

    1. Community
    2. Support Q&A
    3. Bulk updating tickets

    I don't see an option to Bulk Update tickets at all in my views. The "Edit ticket(s)" button only offers "merge tickets into another ticket...", "Delete", and "Mark as spam" as options. I would lov...

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    Mark Hurty commented,

    1. Support
    2. ...
    3. Workflows
    4. Zendesk Support placeholders reference

    We created a macro to prepend ticket titles (subject) with {{ticket.group}}. It works as expected when applying that macro one ticket at a time. But when I applied the macro to a batch of tickets u...

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    • Mark Hurty
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    Mark Hurty commented,

    1. Support
    2. ...
    3. Workflows
    4. Zendesk Support placeholders reference

    When we send our zendesk tickets to Pivotal tracker I send along the comments for context for our developers. (using the message field in the target that I use to send the ticket to Pivotal.) Becau...

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    • Mark Hurty
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