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Mark Hurty

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Latest activity by Mark Hurty
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    Mark Hurty commented,

    We created a macro to prepend ticket titles (subject) with {{ticket.group}}. It works as expected when applying that macro one ticket at a time. But when I applied the macro to a batch of tickets u...

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    Mark Hurty commented,

    When we send our zendesk tickets to Pivotal tracker I send along the comments for context for our developers. (using the message field in the target that I use to send the ticket to Pivotal.) Becau...