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Amanda Wagner

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    22
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Activity overview

Latest activity by Amanda Wagner
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    Amanda Wagner commented,

    1. Explore
    2. ...
    3. Getting started
    4. Getting started with Zendesk Explore

    Vincent - is there any update on Explore using Time Tracking app data? This is the primary metric that we use for reporting, and if we can't report on this, we can't use Explore :(

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    • Amanda Wagner
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    • -1 votes
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    Amanda Wagner commented,

    1. Support
    2. ...
    3. Tickets
    4. About custom field types

    Is it possible to have a date field automatically populated based on another date field? For some of our tickets, we need to complete two dates Date A and Date B. Date B is always one week before D...

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    • Amanda Wagner
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    Amanda Wagner commented,

    1. Community
    2. Insights Q&A
    3. Showing only tickets created by an agent

    Have there been any updates on this functionality? We will go ahead and create a trigger to add a tag if there hasn't been any functionality added. A lot of the reporting that my team needs is depe...

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    • Amanda Wagner
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    Amanda Wagner commented,

    1. Support
    2. ...
    3. Agent guide for Support
    4. Adding and managing end users

    Before I delete any end-users, I want to make sure that I'm not losing any information from their tickets that is valuable in my reporting. If I delete a user, is their ticket information still ref...

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    • Amanda Wagner
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