Amanda Wagner
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Activity overview
Latest activity by Amanda Wagner-
Amanda Wagner commented,
To the last comment, we would really appreciate being able to CUSTOMIZE the merge message (for some this may be translating). Currently our agents have to manually edit every single time - while in...
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Amanda Wagner created a post,
Filtering View on Custom Date Field
We have created a couple of custom date fields. Our agents have requested the ability to filter by a specific date range (ie. select a single date, or a range of dates, of the custom field)
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Amanda Wagner commented,
Vincent - is there any update on Explore using Time Tracking app data? This is the primary metric that we use for reporting, and if we can't report on this, we can't use Explore :(
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Amanda Wagner commented,
Is it possible to have a date field automatically populated based on another date field? For some of our tickets, we need to complete two dates Date A and Date B. Date B is always one week before D...
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Amanda Wagner commented,
Have there been any updates on this functionality? We will go ahead and create a trigger to add a tag if there hasn't been any functionality added. A lot of the reporting that my team needs is depe...
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Amanda Wagner commented,
Before I delete any end-users, I want to make sure that I'm not losing any information from their tickets that is valuable in my reporting. If I delete a user, is their ticket information still ref...