Joel Munson
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Total activity99
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes75
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Subscriptions13
Activity overview
Latest activity by Joel Munson-
Joel Munson commented,
Thanks for clarifying. Now it will cost an extra 2 grand a year. I am perfectly happy manually changing my vm greeting daily at that price.
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Joel Munson commented,
I'm a bit more confused, to be honest. How do Basic and Advanced fit into Team, Professional, and Enterprise?
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Joel Munson commented,
Thanks. It would cost us an additional $864/year to go up to Basic. Since business hours is really the only feature I'm looking for, I don't think it will be worth it. There is a slew of features ...
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Joel Munson commented,
I'm hoping to setup a voicemail greeting for closed hours that will automatically turn on as soon as we are closed. And have our vm greeting for open hours turn on when we open.
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Joel Munson commented,
I think I have Talk basic, but to be honest, it doesn't show what level I'm at under Subscription. However, I must be at a level lower than Basic, because these settings do not appear for me.
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Joel Munson commented,
Thanks, Jessie. I posted that idea in the other forum. I have made my agents aware of the current system and we will implement. Good to know.
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Joel Munson commented,
We don't usually ask for everyone's email over the phone. I was thinking of something like while they are on hold it could say "If you are willing to stay on the line after your call to answer a on...
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Joel Munson commented,
Are there any plans to add a CSAT survey to phone calls?
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Joel Munson commented,
@Eugene This is fantastic. Thank you very much!
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Joel Munson commented,
Hello. We switched over from Desk.com a little while ago. Basically the only analytics they reported were how many tickets were solved by each agent by channel and when. And that is all the info I ...