Diogo Maciel

1. Zendesk Guide
2. Using the knowledge base in Help Center
3. Managing your saved article lists (Guide Professional and Enterprise)

Hi Marc!   This feature is not available at the moment. I suggest creating a post on our Product Feedback Forum, which is visited by our developers when deciding for new features to be implemented....

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• Diogo Maciel
• Created August 16, 2018 06:36
• 0 votes

1. Administrators
2. Channels
3. Setting up your Twitter channel

Hi Bryan Sadly this is not possible. In order to access the images the Agent would need to have a Twitter login.Twitter is a Plain Text channel in Zendesk, and as such unless it is viewable through...

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• Diogo Maciel
• Created August 10, 2018 03:47
• 0 votes

1. Administradores
2. Configuração do canal de email
3. Encaminhamento dos emails recebidos para o Zendesk Support

Olá Fernanda!   Infelizmente para usar este email com o Zendesk a configuração de encaminhamento deve ser feita. Sugiro entrar em contato com seu provedor de email para que te auxilie como este pod...

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• Diogo Maciel
• Created August 07, 2018 02:43
• 0 votes

1. Administrators
2. User access and security
3. Granting Zendesk temporary access to your account

Hi Graham   This feature is currently not available for other parties. We may consider the possibility of having this on certain plans in the future Cheers!

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• Diogo Maciel
• Created August 06, 2018 03:01
• 0 votes

1. Administrators
2. Support tips
3. Automatically tagging tickets from specific users and organizations

Hi!   CC'ed users do not get the ticket tagged, only the requester. You can suggest this feature on our Product Feedback forum so that our developers can assess it and hopefuly include in our futur...

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• Diogo Maciel
• Created August 02, 2018 03:36
• 0 votes

1. Administrators
2. Email
3. Using the whitelist and blacklist to control access to Zendesk Support

Hi Bell!   That configuration would restrict all emails from gmail.com domain, except for aa@gmail.com   I hope this helps!

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• Diogo Maciel
• Created August 02, 2018 03:32
• 0 votes

1. Agents
2. Agent Guide
3. Copying (CC) or @mentioning someone else on a ticket

Hi Gareth!   You Can only directly CC agents and admins. However you can create a target with that third party's email and add that target as an action on the trigger you are creating. More informa...

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• Diogo Maciel
• Created August 02, 2018 03:14
• 0 votes

1. Agentes
2. Guia do agente
3. Fusão de tickets

Olá Rafael! Isso depende das permissões dos agentes, que são determinadas por admins, se sua conta for Enterprise. Mais informações sobre funções personalizadas abaixo   https://support.zendesk.com...

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• Diogo Maciel
• Created August 01, 2018 01:31
• 0 votes

1. Agentes
2. Guia do agente
3. Gerenciamento de tickets

Olá Bruno!   Usuários são relacionados a empresas. Tickets são relacionados a usuários. Tickets vindo do mesmo domínio de email serão automaticamente atribuídos à mesma organização, mas a razão dis...

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• Diogo Maciel
• Created August 01, 2018 01:30
• 0 votes

1. Support Tech Notes
2. Zendesk Guide
3. Multibrand: Changing your default Help Center

Hi Danell!   Aside from the log in page, you should check your integrations and thrid party apps for their requirements if any. Generally everything continues to work as normal. Feel free to let us...

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• Diogo Maciel
• Created July 30, 2018 02:22
• 0 votes