Diogo Maciel commented,
Hi Jeff! I am afraid this is not possible at the moment. To get more exposure to your idea, you may want to post this in our Feature Request Forum at https://support.zendesk.com/hc/en-us/community...
Diogo Maciel commented,
Hi Kristine, I'm sorry to let you know that this App is unsupported by Zendesk and we cannot assist you with any bugs you might experience using it. I would suggest contacting the creator of the ap...
Diogo Maciel commented,
Hi Paul! What Dan said is correct. Translations need to be imported as per the article shared to be properly categorized as such. Let us know if you need anything else!
Diogo Maciel commented,
Hi Kathleen! At the moment, only US numbers and a few Canada numbers can be ported. Twilio is working on expanding this in the future. Thanks!
Diogo Maciel commented,
@Sergio On my example, all tickets will remain on solved state. If you want tickets to be closed, you can add another parameter to the automation (a tag) so the automation skips these tickets, an...
Diogo Maciel commented,
@Adam the two business rules would be something like this Time since ticket is Solved = 600 Then Ticket is Open Add tag reopen (or any other) Then a trigger like this Ticket: Tag has one of the f...
Diogo Maciel commented,
Hi Adam Basically, this exists to save resources of your instance. Tickets that are not closed consume much more bandwidth than those that are closed and are only a reference in your account. It he...
Diogo Maciel commented,
Hi Bruno! At the moment, this is only available through group restrictions. If you would like to see this implemented, please create a post on our Product Feedback forum, which is constantly monit...
Diogo Maciel commented,
Hi Carla! Web service relates to tickets created by a third party service, such as an app. Web form is your contact form. Hope this helps!
Diogo Maciel commented,
Hi Deidre This can be possible to build in a trigger on the agent level. You can create a trigger with the ANY conditions "current user is not (agent)" for each of the agents you don't ...