Diogo Maciel

1. Talk
2. ...
3. Using Talk and Text
4. How do I increase the ring volume for Talk calls?

Hi Donghyun! Were you able to check your hardware? Most of the time volume issues are caused by a bad speaker/headphones or one that doesn't have a good amplification. If you would like us to chec...

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• Diogo Maciel
• Created August 02, 2021 05:30
• 0 votes

1. Explore
2. ...
3. Explore recipes
4. Time Tracking app: metrics you need to be measuring

Hi Kate! The best way to create these queries if the default queries do not meet your requirement is via Explore. I can see your current plan is Explore Lite. For creating custom queries you need ...

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• Diogo Maciel
• Created July 21, 2021 00:22
• 0 votes

1. Community
2. Support Q&A
3. Analyzing And Creating Reports With Ticket Tags

Hi Shafeeq! Reports based on tags can be created with ease in Explore. You can find details and instructions on how to build these types of reports in Reporting with tags Best regards, Atenciosame...

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• Diogo Maciel
• Created June 29, 2021 07:22
• 0 votes

1. Admin Center
2. ...
3. Authentication and user access
4. How long are account verification emails and password reset emails valid?

Hi Liz! Customers can still verify their accounts without the welcome email by going to the login page of your subdomain and following the "Forgot my password" process. They will then receive an e...

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• Diogo Maciel
• Created June 29, 2021 07:00
• 1 vote

1. Community
2. Explore Q&A
3. Custom Email from Zendesk Explorer

Hi Shiva! I am sorry but at the moment it is not possible to customize these points. You may want to add your suggestiom on our Feedback Forum, which is constantly monitored by our developers when...

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• Diogo Maciel
• Created June 28, 2021 01:11
• 0 votes

1. Community
2. Support Q&A
3. problem with receiving a ticket for more than 2 groups in one email

Hi Lukas! Tickets can only be assigned to one group at a time. Sorry but it's not clear if you are creating multiple tickets. We would need more details to understand what is happening. If you sen...

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• Diogo Maciel
• Created June 28, 2021 00:24
• 0 votes

1. Community
2. Support Q&A
3. How to reset SLA metrics based on changes in a ticket's priority?

Hi Abed! I am sorry but once the ticket has breached an SLA metric it is not possible to reverse this in Explore. If you would like to suggest this as a change, please create a post on our Feature...

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• Diogo Maciel
• Created June 25, 2021 00:41
• 0 votes

1. Support
2. ...
3. Web Widget
4. Por que não consigo encontrar a opção de ocultar widget no Chat?

Olá Alessandra! Infelizmente não é possível bloquear um usuário de mandar mensagem nessa situação sem suspender o usuário. Para informações sobre suspensão por favor visite este artigo Best regard...

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• Diogo Maciel
• Created June 02, 2021 04:53
• 0 votes

1. Community
2. Support Q&A
3. report on triggers/automation

Hi Seoj! Your automations are located in your Admin >> Automations page. You can get an export of your automations via API, the documentation will follow below. There is no native way to know what...

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• Diogo Maciel
• Created May 21, 2021 03:56
• 0 votes