
Jon Schlueter
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Total activity7
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Last activity
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Activity overview
Latest activity by Jon Schlueter-
Jon Schlueter commented,
+1 experiencing similar issues as Robert and Dawn. Seems like the code Trapta added 2 months ago worked a bit because before (using the code that's still on the Zendesk page) no longer showed my a...
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Jon Schlueter commented,
Preach! ^
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Jon Schlueter commented,
I added "Sum" for the total, which helps in columns B and D, but it doesn't make sense for column C. Can you please help me understand how I can add up a total here and have the percentage to be a...
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Jon Schlueter commented,
+1 for this feature too. My main feedback here is user error on my agents part. If they forget to add a label or misclassify a ticket, it will skew my company's analytics. If they do this for eve...