Hi JR, I think this might be the tip you're looking for: https://support.zendesk.com/hc/en-us/community/posts/115001228168
Hi Mary, Yes. Turns out it's a known issue. The product manager is looking into it. Thanks!
That's great, Eva. Thanks for sharing your solution! Let us know if that does the trick Isaac.
Just added two new articles: Using Google Tag Manager with your Help Center (Guide Professional) Using labels on your articles (Guide Professional)
Hi everyone! If you're using Zendesk Chat, we have a new beta you might want to check out. Emojis for Zendesk Chat Emojis are now available in Zendesk Chat for agents to insert into chats with visi...
Brian, Thanks for your comment. We aren't currently offering the Summer Camp in any US cities. We did just announce some Zendesk Training Days in Seattle and San Francisco. This is the best Communi...
Hi everyone, I just added Oslo, 8th August to the list!
Delivering a great customer experience is all about designing interactions from a customer's point of view to meet or even exceed their expectations, thereby increasing customer satisfaction, loya...
Ed, I had a thought--Guide managers can see all sections of your KB regardless of any restrictions. So check to see if the roles that can view the section have "can manage Guide" enabled.
Hi Clara, Wow, thanks for sharing your detailed feedback. This is great. Our product manager will take a look when she is back. In the meantime, let us know if you have anything to add. Thanks!