Chris Bulin
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Last activity
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Posts
Recent activity by Chris Bulin-
How to recreate the Insights CSAT dashboard in Explore
The Goal It can be really satisfying (ha) to see all of your CSAT ratings with clear visual indicators for good and bad CSAT in the Reporting section of your instance. As Insights will be removed i...
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Love the new Trigger Page improvements, can it be done for Macros?
The ability to search across fields and organize triggers into affinity groups has been so incredibly helpful. It has really been a great change for us. It would be wonderful if the same options co...
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Making Life Easier with Groups and Sets
The Goal Arranging Attributes into Groups and Sets gives you more flexibility in how you present your data and can make it easier for you to find the information you need across your queries. To il...
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Utilizing a variety of calculations in an Explore Query to understand escalated tickets
The Goal One of the most difficult transitions for me from Insights to Explore was understanding how all of the "calculated" and "calculation" options work and where to find them. In this example, ...
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Custom Role needs to be able to hard delete End User Profiles for GDPR compliance
I have a Custom Role for my agents that allows them to "Add, edit, and delete" users in our instance (see screenshot). This is needed, because we have to delete users that request to have the...
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Subtotal calculation based on Metric
I have a lot of queries that display both counts and percentages in a table. I would love to be able to select a subtotal measurement based on the metric. That way I can show an Average for the per...
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Porting Calculated Metrics and Attributes
It would be really helpful to have Calculated Metrics and Attributes in a space that makes them easy to copy into a new dataset. Right now, I clone a query into a new dataset and then have to recre...
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Custom Subtotals
AnsweredHi all, I have a stakeholder requesting for the following: Quarter Month 1: done Month 2: done Subtotal for completed months only Month 3: In progress Running Subtotal I am unable to find a way t...
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Tab Font Size
AnsweredHello all, We noticed that when cloning Zendesk default dashboards, there's no way to change the font size in the tab. So if you add a new tab, it's in the default size, which is approximately 50%...
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Allow Chart Formatting for Total and Subtotal when Metrics are on a Row
Hi! I often add my metrics to a row and then hide it so I don't get the same thing repeated across columns, since the title of my dashboard contains the metric. Unfortunately, this also breaks the ...