Patrick B.
- Total activity 19
- Last activity
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Activity overview
Latest activity by Patrick B.-
Patrick B. commented,
Is there any way to send Zendesk tickets & updates to Salesforce as Tasks or Cases? I could do it easily with the Salesforce REST API except I'm not sure how to authenticate since Salesforce seems ...
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Patrick B. commented,
Is there any way to change the font of the emails (do not want Lucida, Verdana, Tahoma, etc)?
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Patrick B. commented,
I have a new job and once again we are trying to figure out how to originate a contact to a customer. For example, if I took a phone call and need to send a follow up. Or if my new accounts team ne...
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Patrick B. commented,
Restrictions not as important as avoiding showing up in help center. Generally send links in emails or link from certain pages on website.
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Patrick B. commented,
The use case is testing or just generally only wanting to make available to certain users.
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Patrick B. commented,
Is it possible for a KB article to be "hidden" to the public unless I know the URL?
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Patrick B. commented,
Yes, but would prefer not to.
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Patrick B. commented,
Is there still no way to send an outbound email out of Zendesk? Example use case: need to reach out to new applicant to request further documentation. Is Zendesk really not designed for that sort o...
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Patrick B. created a post,
Send outbound email from Zendesk?
AnsweredWe'd like to use Zendesk to send outbound emails to customers in certain situations but can't really figure out the best way to do that. Does anyone have any suggestions? Do we have to "assume" the...