Avatar

Kevin Lange

  • Total activity 14
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 0 users
  • Votes 3
  • Subscriptions 5

Activity overview

Latest activity by Kevin Lange
  • Avatar

    Kevin Lange commented,

    Been waiting on this fix for years.... Two years ago I even worked with a PM on designing the fix. He then left Zendesk and the project appears to have been scrapped. Yet again I have a to-do to ge...

  • Avatar

    Kevin Lange commented,

    +1 on this FR My use case is the Salesforce sync. We have a trigger set up to sync New and Updated tickets. When a ticket is deleted, however, it remains open in Salesforce because zendesk does not...

  • Avatar

    Kevin Lange commented,

    @Herbert You're missing your if statement in your email body.   {% if answer_bot.article_count > 0 %}Here are some great articles that may help:{{answer_bot.article_list}}{{answer_bot.first_arti...

  • Avatar

    Kevin Lange commented,

    Hello, I signed up for the call as well. @Jessica Goldring -- I believe your use case can be satisfied by a the light-agent add on. You basically assign all of your internal users (other than full ...

  • Avatar

    Kevin Lange commented,

    I'd like to be able to add a tag such as {recipients}. This would list everyone who received the email and who will receive the response.   ~Kevin

  • Avatar

    Kevin Lange commented,

    Perhaps the ability to add information about who is CCed and BCCed to every email notification is a good solution. I don't see this option in the email placeholders. Hopefully Zendesk will consider...