Sylvia Agung
-
Total activity10
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes0
-
Subscriptions3
Activity overview
Latest activity by Sylvia Agung-
Sylvia Agung commented,
Hi Erika, The link with Announcing Zendesk Explore tag reporting enhancements EAP that you previously share with me is no longer accessible. Could you help here?
-
Sylvia Agung commented,
Hi, I come across another issue when my unsolved incidents does not retrieve any result. Below we can see I have unsolved tickets with different statuses than solved. However after following the s...
-
Sylvia Agung commented,
Hi, I am trying to create the report as explained, however I have different result which I could not find what caused it. In the ticket it shows correctly how many incidents ticket linked as pictur...
-
Sylvia Agung commented,
Hi, Anyone can help with building the reports in Explore on problems & incidents ticket? Can we have it visible how many incidents linked to the problem in the reports without going to the actual t...
-
Sylvia Agung commented,
Hi Erika, Thank you for this solution. Follow up question on this, is it possible to get the same result but without knowing the specific combination of different values? The example before is that...
-
Sylvia Agung commented,
Hi Erika, Thank you for the reply but that link does not really answer my question. I have a ticket field with multi select already. My problem is with the reporting. I would like to create report ...
-
Sylvia Agung created a post,
reports with multi-select ticket field
Hi, I am trying to build reports on this field with multi-select. The question is, can we build report that shows how many tickets solved with multi selection without knowing the exact combinations?