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Ellen James

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Latest activity by Ellen James
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    Ellen James commented,

    It's great to hear that Zendesk are finally starting to listen to the feedback on this item.  I'm sure that there are already plenty of examples in this thread that the product management team can ...

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    Ellen James commented,

    This is a much needed feature!  I want to control the number of surveys being sent to our customers, and who receives them to prevent survey fatigue.  For example, I'd like to be able to send a sur...

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    Ellen James commented,

    I can't stress how much we need this functionality.  Having recently implemented Zendesk, this is the only area that we feel is lacking and doesn't meet our needs.  SLA management was a really big ...