Aswin Kannan

Total activity

417
Last activity

October 21, 2020 23:48
Member since

January 26, 2017 06:45
Following

1 user
Followed by

2 users
Votes

144
Subscriptions

117

Activity overview

Latest activity by Aswin Kannan

Aswin Kannan commented, July 29, 2020 15:43
I'm SO SICK of "use the API" response from Zendesk. That is your go-to solution for literally every question on any suite of the products. Not everyone has the developer resources and bandwidth to ...
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- Aswin Kannan
- Created July 29, 2020 15:43
- -1 votes
Aswin Kannan commented, July 21, 2020 16:22
Hi Gail - I'm aware of that. We use departments for skill-based routing (orders, troubleshooting, sales, etc). Moreover using departments to serve different countries is just convoluted. I was look...
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- Aswin Kannan
- Created July 21, 2020 16:22
- 0 votes
Aswin Kannan created a post, July 20, 2020 20:52
Set Chat Hours for different countries
1. Community
2. Chat Q&A
How do we make the chat widget visible in different hours for different countries? We don't want the US night-time customers to influx the chat queue when it is open for Australia customers, vice-v...
- Aswin Kannan
- Created July 20, 2020 20:52
- 2 followers
- 2 comments
- 0 votes
Aswin Kannan commented, May 18, 2020 20:43
This is a much-needed feature to fully utilize the localization. The response from the Zendesk Product team is disappointing and most useless, to be honest. If we have to use custom code or API for...
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- Aswin Kannan
- Created May 18, 2020 20:43
- 0 votes
Aswin Kannan commented, May 18, 2020 20:43
This is a much-needed feature to fully utilize the localization. The response from the Zendesk Product team is disappointing and most useless, to be honest. If we have to use custom code or API for...
- View comment
- Aswin Kannan
- Created May 18, 2020 20:43
- 0 votes
Aswin Kannan commented, April 07, 2020 16:22
I have a question similar to Ayal. We have translations for Spanish (Latin America). We want to move them as a generic Spanish. Is there a way to move the translations or mark them as another langu...
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- Aswin Kannan
- Created April 07, 2020 16:22
- 0 votes
Aswin Kannan commented, March 16, 2020 23:54
Zendesk should make it easy to create vanity URLs for host-mapped subdomains. Ex: I want to create a vanity URL for offers, help.company.com/offers and redirect it to an article such as https://hel...
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- Aswin Kannan
- Created March 16, 2020 23:54
- 1 vote
Aswin Kannan commented, March 16, 2020 23:42
Hello everyone - Has anyone figured out how to use vanity URLs in Help Center/Guide? Ex: help.company.com/offers linking to an article like https://help.company.com/hc/en-us/articles/360081928433-L...
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- Aswin Kannan
- Edited March 16, 2020 23:43
- 0 votes
Aswin Kannan commented, March 13, 2020 00:23
This is incredibly useful. Thank you for sharing. Can we use this to create vanity URLs for the help center? Ex: The actual URL of a help article in our Zendesk Guide is https://help.cricut.com/hc/...
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- Aswin Kannan
- Created March 13, 2020 00:23
- 0 votes
Aswin Kannan commented, January 22, 2020 23:47
They don't care about the age of the request. Pretty sure they have an excuse already figured out.
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- Aswin Kannan
- Created January 22, 2020 23:47
- 0 votes