Aswin Kannan
- Total activity 327
- Last activity
- Member since
- Following 1 user
- Followed by 2 users
- Votes 91
- Subscriptions 101
Activity overview
Latest activity by Aswin Kannan-
Aswin Kannan commented,
We're considering upgrading to Enterprise, but I want to understand why it is priced at 'per agent' level. Let's say that we have 100 seats with 95 customer support agents and a team of 5 people wh...
-
Aswin Kannan commented,
Is there an easy way to redirect certain locales? We have our articles in es-419 (Latin American Spanish), but we don't want our es-ES (Castilian Spanish) users to view our default en-us (American ...
-
Aswin Kannan created a post,
Guide Data Analytics in Explore
It'd be great to integrate the Guide analytics data in Insights/Explore, as we'd like to create reports for articles with the highest votes, comments, views, etc. The default view is not sufficient...
-
Aswin Kannan commented,
Thank you, Jacob! That is a perfect solution!
-
Aswin Kannan commented,
We don't have unique translated articles, everything is just associated translations. This doesn't happen on Guide search or the Knowledge Capture app. But just on the built-in search on Support mo...
-
Aswin Kannan commented,
Thank you, Dan. We are using the app already. However, it'd be nice to have the option in native search. Sometimes we just want to find an article, without leaving Support interface, and without op...
-
Aswin Kannan created a post,
Filter language in search
How do we filter the search for only English articles? The results are now showing all the languages which is confusing our agents.
-
Aswin Kannan created a post,
Option to add description for ticket forms
AnsweredEx: If our end users choose a form called "Wholesale" we want to show them a heads-up message, "Please use this form only for requesting wholesale accounts", something like t...
-
Aswin Kannan commented,
+10 from my end. It is a shame that this simple thing is not being addressed by Zendesk. Every software in this world beautifully adjusts to Daylight Savings and then there is Zendesk Chat.
-
Aswin Kannan commented,
+100 ;) Has anyone figured out any workaround? Here's our scenario: We have operating hours and usually, there are 10-15 chats waiting in the queue when the operating hours are over. Our agents ext...