Aswin Kannan
- Total activity 382
- Last activity
- Member since
- Following 1 user
- Followed by 3 users
- Votes 122
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Activity overview
Latest activity by Aswin Kannan-
Aswin Kannan commented,
Does this also add automatic badges for moderators? Or do we still need to play with JS and CSS?
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Aswin Kannan commented,
Haha, no way. The unified search is a different feature as far as I know. The ability to post the same article in multiple sections will definitely be an Enterprise feature. That's what they do alw...
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Aswin Kannan commented,
@Daniel - Nope, we're all on the same boat. This is incredibly frustrating, and on top of that, this is going to be only on Guide Enterprise. Time to evaluate other options.
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Aswin Kannan commented,
I'd like to understand why Guide is tied up with Support for 1:1 license. We have 200 people in Customer Support, but only 10 people responsible for our Knowledge Base/Help Center. We cannot justif...
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Aswin Kannan commented,
+100 from my end. We'd love this feature as well. There is no point in having upvote/downvote if you don't know the reason from the actual customer. It is like riding in the dark without directions...
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Aswin Kannan commented,
Hi Sebastiaan - I'm aware of the English (World) option, but that's exactly what we're trying to avoid. There's no setting that says Italian (World) or Spanish (World). We just need a generic Engli...
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Aswin Kannan created a post,
How to add Generic English to Guide?
We want to add languages without locales in our Help Center. We can add a generic Spanish, Italian, Portuguese, etc. but there is no generic English. How do we remove English (US), and just use Eng...
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Aswin Kannan commented,
I know everything can be done by API, because that's the only recommendation you guys ever give. This should be a native functionality in Zendesk. Why would we pay for Zendesk and then use our own ...
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Aswin Kannan commented,
How to add new DC using CSV import? I can add translations for existing DC, but cannot create new DC. I have 100+ items to be added, but HATE to add them one by one.
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Aswin Kannan created a post,
Dynamic Content - Bulk Delete
We recently removed 2 languages from our Help Center, and I wanted to bulk-delete the dynamic content. I'm disappointed that this functionality is not available natively. I have to open 100+ dynami...