Aswin Kannan
- Total activity 381
- Last activity
- Member since
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Activity overview
Latest activity by Aswin Kannan-
Aswin Kannan commented,
This is now working perfectly! You are a rockstar! THANK YOU!
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Aswin Kannan commented,
This would be a super useful addition to the Guide.
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Aswin Kannan commented,
Simon - Our sandbox has different themes under construction, so it will be messy. But the change that you have suggested is available in our production now (help.cricut.com). Feel free to take a lo...
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Aswin Kannan commented,
I have made that change in our sandbox, but it doesn't seem to work either. I wish there was an easier way from the Zendesk Guide side. Just a checkbox that says "Fall back on default language for ...
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Aswin Kannan commented,
Thank you, Simon. We are using a customized theme built on top of Copenhagen. Our help center is help.cricut.com.
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Aswin Kannan commented,
Hi all - I'm trying to use the script for "Redirecting untranslated articles to an existing language", but it doesn't seem to work. I still get the error page instead of being redirected. Has anyon...
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Aswin Kannan commented,
Does this also add automatic badges for moderators? Or do we still need to play with JS and CSS?
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Aswin Kannan commented,
Haha, no way. The unified search is a different feature as far as I know. The ability to post the same article in multiple sections will definitely be an Enterprise feature. That's what they do alw...
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Aswin Kannan commented,
@Daniel - Nope, we're all on the same boat. This is incredibly frustrating, and on top of that, this is going to be only on Guide Enterprise. Time to evaluate other options.
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Aswin Kannan commented,
I'd like to understand why Guide is tied up with Support for 1:1 license. We have 200 people in Customer Support, but only 10 people responsible for our Knowledge Base/Help Center. We cannot justif...