Aswin Kannan
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Total activity416
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Last activity
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Member since
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Following1 user
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Followed by3 users
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Votes145
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Activity overview
Latest activity by Aswin Kannan-
Aswin Kannan commented,
I'm SO SICK of "use the API" response from Zendesk. That is your go-to solution for literally every question on any suite of the products. Not everyone has the developer resources and bandwidth to ...
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Aswin Kannan commented,
Hi Gail - I'm aware of that. We use departments for skill-based routing (orders, troubleshooting, sales, etc). Moreover using departments to serve different countries is just convoluted. I was look...
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Aswin Kannan created a post,
Set Chat Hours for different countries
How do we make the chat widget visible in different hours for different countries? We don't want the US night-time customers to influx the chat queue when it is open for Australia customers, vice-v...
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Aswin Kannan commented,
This is a much-needed feature to fully utilize the localization. The response from the Zendesk Product team is disappointing and most useless, to be honest. If we have to use custom code or API for...
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Aswin Kannan commented,
This is a much-needed feature to fully utilize the localization. The response from the Zendesk Product team is disappointing and most useless, to be honest. If we have to use custom code or API for...
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Aswin Kannan commented,
I have a question similar to Ayal. We have translations for Spanish (Latin America). We want to move them as a generic Spanish. Is there a way to move the translations or mark them as another langu...
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Aswin Kannan commented,
Zendesk should make it easy to create vanity URLs for host-mapped subdomains. Ex: I want to create a vanity URL for offers, help.company.com/offers and redirect it to an article such as https://hel...
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Aswin Kannan commented,
Hello everyone - Has anyone figured out how to use vanity URLs in Help Center/Guide? Ex: help.company.com/offers linking to an article like https://help.company.com/hc/en-us/articles/360081928433-L...
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Aswin Kannan commented,
This is incredibly useful. Thank you for sharing. Can we use this to create vanity URLs for the help center? Ex: The actual URL of a help article in our Zendesk Guide is https://help.cricut.com/hc/...
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Aswin Kannan commented,
Thank you, David. That is just a random example I gave. But we have a lot of other instances where the Dynamic Content would be super helpful.