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Bastiaan Timmer

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Latest activity by Bastiaan Timmer
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    Bastiaan Timmer created a post,

    First Reply Time - Average

    Hi, We've got a question about the reports we are using within Insights. We want to show the Average First Reply time. This is not a problem, because we've created a metric for this (with the help ...

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    Bastiaan Timmer commented,

    We also need this feature. If you use the Help Centre for multiple products, then you will definitely need sub sections. Why won't you implement these features and let Zendesk users choose if they ...