Jason Fordham
- Total activity 23
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 8
- Subscriptions 6
Activity overview
Latest activity by Jason Fordham-
Jason Fordham commented,
Hi Ryan, We didn't see any red warning screens, so that article wouldn't (and didn't) turn up as a search result. I wasn't aware that azulsystems.zendesk.com was a subdomain, and anyway, www.azulsy...
-
Jason Fordham created a post,
Chrome's "Standard Security" setting blocks downloads from cases in Zendesk
Hi Zendesk, As of today, we are no longer able to download files from cases. I can download a png, but not a zip file or a text log file. The Google Chrome help page for the blocking is https://sup...
-
Jason Fordham commented,
Oh - I forgot! If there were attachments to the comment, those need to be copied as well.
-
Jason Fordham created a post,
Enhancement Request: create new case from a comment in a case
This is currently an involved manual process. Perhaps there is a way to automate it using a macro, but it fairly complicated, and needs access to both case metadata and comment metadata. This is si...
-
Jason Fordham commented,
The need is already partially addressed, but doesn't go far enough: this article, and its replies, already has a "follow" button. Everyone following this article is interested in being able to foll...
-
Jason Fordham commented,
Here's a usecase. It's would apply to Zendesk, and to be useful to Zendesk's customers if Zendesk used it, and if we could use it as well, it would be useful to our customers. The zendesk Support ...
-
Jason Fordham commented,
Since the first response time metric is meaningless and unmanageable, we don't do anything to manage the reported metric at all.
-
Jason Fordham commented,
I see no ticket, how am I supposed to get there? If you can demonstrate that the response time in the workflow you're suggesting is the time between the first post by the end-user and the response...
-
Jason Fordham commented,
I'm glad to see the explanation and the discussion here, which makes it clear that we cannot rely on FRT as it is currently defined. It is a completely useless metric. What would be sensible, and w...