Jason Fordham
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Recent activity by Jason Fordham-
Hi Ryan, We didn't see any red warning screens, so that article wouldn't (and didn't) turn up as a search result. I wasn't aware that azulsystems.zendesk.com was a subdomain, and anyway, www.azulsy...
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Oh - I forgot! If there were attachments to the comment, those need to be copied as well.
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The need is already partially addressed, but doesn't go far enough: this article, and its replies, already has a "follow" button. Everyone following this article is interested in being able to foll...
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Here's a usecase. It's would apply to Zendesk, and to be useful to Zendesk's customers if Zendesk used it, and if we could use it as well, it would be useful to our customers. The zendesk Support ...
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I see no ticket, how am I supposed to get there? If you can demonstrate that the response time in the workflow you're suggesting is the time between the first post by the end-user and the response...
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I'm glad to see the explanation and the discussion here, which makes it clear that we cannot rely on FRT as it is currently defined. It is a completely useless metric. What would be sensible, and w...