Leah
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Total activity96
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Last activity
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Activity overview
Latest activity by Leah-
Leah commented,
Hi there! Since we've come out with our Live Dashboard in Explore we've released more API information for Real-time chat tracking. More information here....I think this should solve what you're loo...
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Leah commented,
Hey Ryousuke, Thanks for your feedback! We're actually planning on including this as we build out our Live Dashboard in Explore Enterprise. We'll let you know once we have more info to share!
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Leah commented,
Official comment Hi everyone, Thanks for your feedback. This is something we already have in agent workspace but are planning to role out to non-Support+Chat users as well. We'll keep you updated with more informat...
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Leah commented,
Hi everyone, we realize this is a big issue for a lot of our customers and this is something Zendesk is planning to solve for. We'll post our updates in this thread once we have more to share.
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Leah commented,
Official comment Hi everyone, we realize this is a big issue for a lot of our customers and this is something Zendesk is planning to solve for. We'll post our updates in this thread once we have more to share.
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Leah commented,
Hi everyone, we realize this is a big issue for a lot of our customers and this is something Zendesk is planning to solve for. We'll post our updates in the product feedback topic when we have more...
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Leah commented,
Official comment Hi everyone! We're planning on adding custom statuses to Zendesk which would allow you to create your own status for when the ticket is assigned to the agent but hasn't been responded to yet. For ...
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Leah commented,
Official comment Hi everyone, We realize this is a big issue for our customers and we have plans to solve for this need. We'll update this thread again once we have more info we can share!
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Leah commented,
Official comment We're excited to let you know that we are planning to solve for this need. We understand that this is a need for many of our customers and are excited about its potentially impact on your Talk metr...
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Leah commented,
Hi everyone, we're solving for this need with a feature called Reusable Content. With this new feature, you’ll be able to capture things like common troubleshooting steps, rules and regulations, di...