Leah
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Activity overview
Latest activity by Leah-
Leah commented,
Hi there! The article object by default is only available on the on the article page. You can find more on that here. You can still access this data by going through the category and/ section objec...
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Leah commented,
Hey Ian! There's no metric for text specific tickets, but you could report on # Tickets and filter the report by tickets that came in through the Text channel. This article has an overview of how t...
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Leah commented,
Hi Juan! I think what you're looking for would be an email target. You can create a trigger to notify an external email address. I think these two articles would be great to help you get that set ...
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Leah commented,
Hey Sophia! Just to make sure, does your Salesforce plan have API access? To use the Zendesk-Salesforce integration it requires access to the Salesforce API. According to the following resource Sa...
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Leah commented,
Great suggestion, Vladan! One thing to look out for when using classes is specificity issues. If you're using the Copenhagen theme, there's some default styling that will override .disclaimer { co...
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Leah commented,
Hi Anna! Unfortunately, it's not possible to see Backlogged tickets distributed by hour of day. Backlog tickets are calculated at the end of each day, which prevents that metric from filtering hour...
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Leah created an article,
Can I add a disclaimer to a specific ticket form in Help Center?
Disclaimer: Support tips are provided for instructional purposes only. Zendesk does not support or guarantee the code. Zendesk also can't provide support for third-party technologies such as JavaSc...
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Leah commented,
Hey Ziquan, Dragging and dropping of columns should still be allowed when horizontal scrolling is present. I'm going to bring this into a ticket so we can look at what report, specifically, you're...
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Leah commented,
Hey David, Not a dumb question! You are correct in that this only works for a KB in Zendesk. Presently, we don't have any plans for integrations with external Help Centers, but keep an eye out as ...
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Leah commented,
Hi Monica! For this, you’ll need to create a custom metric. If I understand you correctly, you’ll need to create two different metrics: one for % Tickets Created and one for % Tickets Solved. The m...