Toby Sterrett
- Total activity 192
- Last activity
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Activity overview
Latest activity by Toby Sterrett-
Toby Sterrett commented,
@Conza one thing some folks have done is set up a private channel with themselves and add the Zendesk app to that. You can name it something like #ask-conza or something along those lines and then ...
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Toby Sterrett commented,
@Pedro Is the main thing you'd be looking for here a way to almost "force" your agents to view a side conversation before being able to solve a ticket? Perhaps something like disabling th...
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Toby Sterrett commented,
@Oliver thanks for the feedback on showing the agent's email address. Do you think it would make more sense to show the address that's being used for the emails when you hover their name instead? A...
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Toby Sterrett commented,
@Tobias @Eric Microsoft Teams is something we've had requests for, and we're definitely paying attention to that. We don't have current plans for it, but will continue to track demand. @Conza @Amie...
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Toby Sterrett commented,
@Edwin – we don't have support for encrypted attachments at this time. It'd be great to learn more about your workflow, though, to get some background into the requirements and how it could potenti...
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Toby Sterrett commented,
Hey Amon, check your email for some info on getting started with the EAP!
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Toby Sterrett commented,
@Justin great, thank you! I'll get in contact with you as well to talk these use cases over in more detail.
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Toby Sterrett commented,
@Josh awesome, thanks for the detail! We'd actually love to talk to you about this some more if you're open to it. I'll ping you about chatting some time.
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Toby Sterrett commented,
@Justin and @Josh – Brett is correct, we'll be opening up an EAP for a side conversations API in the near future. I'd love to hear what you have in mind to do with it... any ideas that you'd be wil...
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Toby Sterrett commented,
Hey Zac! The emails will be sent using the same SMTP servers and pipeline that trigger email notifications use, so it should inherit the same benefits of SPF and whatnot.