Toby Sterrett
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Activity overview
Latest activity by Toby Sterrett-
Toby Sterrett created a post,
Side Conversations for Slack Generally Available
Thank you to everyone who participated in the Side Conversations for Slack early access program! The integration is now generally available to all accounts with the Collaboration add-on. You can re...
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Toby Sterrett created a post,
Feedback on Side Conversations for Slack
Now that Side Conversations for Slack is generally available to all accounts with the Collaboration add-on, please leave any questions or feedback you may have here.
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Toby Sterrett commented,
Ah, ok we'll take a look into this. Thanks for the report.
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Toby Sterrett commented,
Hi Peter. These are things we're considering for future updates. When you say self-adjustable, do you mean the agent would be able to resize the window manually themselves? I do think trying out a ...
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Toby Sterrett commented,
Enabling rich text in the macros editor for side conversations is something we're currently investigating. We just need to ensure that the formatting made in the macro editor translates 100% to the...
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Toby Sterrett commented,
Hi Tobias, the current toolbar is designed to be consistent with the toolbar in the main ticket comment editor. However, if that approach is updated across all of Support in the future, side conver...
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Toby Sterrett commented,
Hi Tobias. This is something we're currently looking into, so be on the lookout for an update.
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Toby Sterrett commented,
Good catch! We'll take a look into this and make a fix.
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Toby Sterrett commented,
@Sorcha the Slack integration is now generally available to any account with the Collaboration add-on. You can enable it in the Side Conversations section of the Tickets settings page. You'll need ...
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Toby Sterrett commented,
Hey Peter, glad you're enjoying side conversations so far! We are actually starting to invite people to a rich text early access program. You can check out the post about it here (we just published...