Toby Sterrett
- Total activity 189
- Last activity
- Member since
- Following 0 users
- Followed by 4 users
- Votes 4
- Subscriptions 113
Activity overview
Latest activity by Toby Sterrett-
Toby Sterrett commented,
Hi Cat B and Charity Salhus, thanks for the feedback! Quick question on how you'd expect this to work... would you anticipate the printing a ticket would include the side conversations in the place...
-
Toby Sterrett commented,
James Cory Oh, I see, I don't believe setting the requester is available on tickets via a macro. This post is about a specific functionality on the macro actions to start new side conversations.
-
Toby Sterrett commented,
Hey James, it shows up as the "To" field in the macro configuration: Are you not seeing that field?
-
Toby Sterrett commented,
Matthieu FRYS I'm not quite sure what you mean here, would you mind elaborating a bit on what you're looking for, maybe with some example workflows? Marta Jacuk-Zurak we're going to be testing out ...
-
Toby Sterrett commented,
Hey everyone, thanks for the feedback on this. We're currently working on a way to address this. The idea is to piggyback on the follow-up ticket idea so that when a side conversation in a closed t...
-
Toby Sterrett commented,
Antonio Naddeo sorry for overlooking this. We have done some investigation into making the window resizable, hopefully we'll be able to continue that to see if/when we could make it available. Pete...
-
Toby Sterrett commented,
Hey Armen Saghatelian glad it worked! It's possible to set up triggers with conditions based on side conversations being updated. You can easily set up a trigger to ensure a ticket's status is e.g...
-
Toby Sterrett commented,
Hi Armen Saghatelian thanks for the report! We're going to be rolling out a fix to return this functionality very soon. It will hopefully be out later today but should be in place by the end of the...
-
Toby Sterrett commented,
Hi Sana. We can't seem to reproduce this. Can you give us some more details around your steps to reach this point, along with operating system, browser version, etc? Perhaps a video of it happening?
-
Toby Sterrett commented,
Jimmy Rufo that's correct, there is currently no placeholder available to insert side conversation message content into a an email notification trigger. It's something we may attempt in the future....