Toby Sterrett
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Total activity314
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Last activity
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Member since
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Followed by6 users
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Activity overview
Latest activity by Toby Sterrett-
Toby Sterrett commented,
Thanks for the message Jamie, we'll take a look into this.
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Toby Sterrett commented,
Jacob J Christensen - Cloudhuset A/S - that's an interesting point, makes sense. Would the new employee being onboarded have access to the parent ticket as well in your use case? Dani Ruiz is there...
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Toby Sterrett commented,
Hi Mark de Leeuw. This is currently doable internally if you use Child Ticket Side Conversations. Child tickets created in this way have a new "side conversation" channel type, which allow SLA and ...
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Toby Sterrett commented,
Hey Jacob, glad you're enjoying child tickets so far! We've gotten requests for being able to set the requester on creation, and we have some ideas for how it could be done, but this first release ...
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Toby Sterrett commented,
Dylan Cunniffe you should now be able to set up a child ticket macro that includes all groups.
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Toby Sterrett commented,
Thanks Stef! We don't have current plans for tables in the side conversations editor. Perhaps in the future if the underlying editor we're using across other features adds table support we may be ...
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Toby Sterrett commented,
Roger - at this time the done state is mostly a way for the agent managing the ticket to keep track of what they are still waiting on and what they consider done. In the future we will likely add m...
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Toby Sterrett commented,
james.beniston while there isn't a placeholder for all comments, we do provide an easy way to get comments into side conversation messages. The insert comments button opens a modal and you can sele...
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Toby Sterrett commented,
Sovellin Oy Ltd (EMEA RESELLER) (PRM) we've done some work to try to prevent side conversations from accepting email addresses that you have a sharing agreement with since those emails will be reje...
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Toby Sterrett commented,
John – the search tab is going to take a while to roll out so we can keep on top of the additional load on the search clusters. If you'd like it right away you can let me know in a ticket and I can...