Toby Sterrett
- Total activity 174
- Last activity
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Activity overview
Latest activity by Toby Sterrett-
Toby Sterrett commented,
@Ray it is possible to send side conversation emails from a different address using the Select an Address app. However, this is due to the fact that side conversations try to send from the same add...
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Toby Sterrett commented,
Sana, please give this a try again, it should be working. Thanks again for the bug report!
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Toby Sterrett commented,
Thanks for the report Sana, we'll take a look.
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Toby Sterrett commented,
@Ray we don't have a way to send emails from the agent's email address. The general use case is to always send from a generic address in order to protect the individual agents' addresses and to be ...
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Toby Sterrett commented,
@Nadiathe API doesn't affect macros, but we are also working on including recipients as part of macro configuration. It can even be a placeholder, so you'd be able to use something like a custom fi...
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Toby Sterrett commented,
@Luz it's not currently possible to tag individual people in Slack conversations. Slack requires knowing the ID of an individual person, so tagging them from within a side conversation within a tic...
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Toby Sterrett commented,
@Conza that's something we're working on! @Ben no specific date yet, but we're aiming to make it generally available sometime this quarter.
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Toby Sterrett commented,
Hey Elizabeth! Looks like you're right, we'll need to fix the formatting for incoming block quotes from Slack.
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Toby Sterrett commented,
Hey Dan, good point! One idea we had was to use reactjis on the first message in the thread with something like a ✅ icon to indicate that the thread was considered "done". We could potentially also...
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Toby Sterrett commented,
Thanks for the bug report Dan! We're working on a fix.