Toby Sterrett
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Activity overview
Latest activity by Toby Sterrett-
Toby Sterrett commented,
Antonio Naddeo sorry for overlooking this. We have done some investigation into making the window resizable, hopefully we'll be able to continue that to see if/when we could make it available. Pete...
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Toby Sterrett commented,
Hey Armen Saghatelian glad it worked! It's possible to set up triggers with conditions based on side conversations being updated. You can easily set up a trigger to ensure a ticket's status is e.g...
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Toby Sterrett commented,
Hi Armen Saghatelian thanks for the report! We're going to be rolling out a fix to return this functionality very soon. It will hopefully be out later today but should be in place by the end of the...
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Toby Sterrett commented,
Hi Sana. We can't seem to reproduce this. Can you give us some more details around your steps to reach this point, along with operating system, browser version, etc? Perhaps a video of it happening?
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Toby Sterrett commented,
Jimmy Rufo that's correct, there is currently no placeholder available to insert side conversation message content into a an email notification trigger. It's something we may attempt in the future....
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Toby Sterrett commented,
Nicolas one thing to check is if the side conversation was created with plain text only. If you create it with the `html_body` attribute in addition to the `body` attribute the Conversation ID port...
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Toby Sterrett commented,
@Antoniounfortunately the integration will only bring messages in the threads back into the side conversation. Otherwise there's no way for the bot to know the message is intended to be a response ...
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Toby Sterrett commented,
Cris and Oscar – this is now available in all accounts, so you should see it if you create or edit side conversation actions.
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Toby Sterrett commented,
Hey Antonio, give it a try again, we actually just rolled this out. When you add a macro action you should now have the option for "Side conversation via Slack" if you have Slack enabled. And yes, ...
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Toby Sterrett commented,
@Ray it is possible to send side conversation emails from a different address using the Select an Address app. However, this is due to the fact that side conversations try to send from the same add...