Toby Sterrett
- Total activity 131
- Last activity
- Member since
- Following 0 users
- Followed by 3 users
- Votes 3
- Subscriptions 65
Activity overview
Latest activity by Toby Sterrett-
Toby Sterrett commented,
Ok great, thanks, Fernando!
-
Toby Sterrett commented,
@Dennis and @Anthony we're getting close to sending and receiving all emails from the same address that the ticket it belongs to would use instead of the collaboration@ address. Make sure you're si...
-
Toby Sterrett commented,
Hey Fernando, this is something we're hoping to be able to introduce in the future. The main thing we're trying to figure out is how to best represent the ticket comment in Slack, such as convertin...
-
Toby Sterrett commented,
Hry Andrew, thanks for the feedback, we're going to be working on making the autocompletion better for general release (more aggressive caching for faster loading, explicit loading indicators, etc)...
-
Toby Sterrett commented,
@Andrew that's a really clever workaround in the meantime! Out of curiosity, what are the main reasons you prefer that Slack approach to them just sending you an email-based side conversation direc...
-
Toby Sterrett commented,
@Andrew hopefully you've been able to kick the tires on the EAP over the last few weeks, and glad to hear that the approach sounds like it'll be good for the way your team works. As for the direct ...
-
Toby Sterrett commented,
Hi Igal, this is something we'll be considering. Maybe not yellow, but at least more differentiated as something that isn't visible to the ticket requester. Thanks for the feedback!
-
Toby Sterrett created a post,
How to leave feedback
We want to hear what you have to say about this feature because ultimately we're building it for you. Below, you can find some guidelines on the best ways to let us know what you think. Where to gi...
-
Toby Sterrett created a post,
How do I sign up?
You can sign up for the Branded Email Addresses in Side Conversations EAP here.
-
Toby Sterrett created a post,
What is Branded Email Addresses for Side Conversations
This EAP changes Side Conversations so that messages delivered via email will be sent from the branded email address associated with the ticket rather than from collaboration@{subdomain}.zendesk.co...