Toby Sterrett
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Activity overview
Latest activity by Toby Sterrett-
Toby Sterrett commented,
Nicolas one thing to check is if the side conversation was created with plain text only. If you create it with the `html_body` attribute in addition to the `body` attribute the Conversation ID port...
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Toby Sterrett commented,
@Antoniounfortunately the integration will only bring messages in the threads back into the side conversation. Otherwise there's no way for the bot to know the message is intended to be a response ...
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Toby Sterrett commented,
Cris and Oscar – this is now available in all accounts, so you should see it if you create or edit side conversation actions.
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Toby Sterrett commented,
Hey Antonio, give it a try again, we actually just rolled this out. When you add a macro action you should now have the option for "Side conversation via Slack" if you have Slack enabled. And yes, ...
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Toby Sterrett commented,
@Ray it is possible to send side conversation emails from a different address using the Select an Address app. However, this is due to the fact that side conversations try to send from the same add...
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Toby Sterrett commented,
Sana, please give this a try again, it should be working. Thanks again for the bug report!
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Toby Sterrett commented,
Thanks for the report Sana, we'll take a look.
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Toby Sterrett commented,
@Ray we don't have a way to send emails from the agent's email address. The general use case is to always send from a generic address in order to protect the individual agents' addresses and to be ...
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Toby Sterrett commented,
@Nadiathe API doesn't affect macros, but we are also working on including recipients as part of macro configuration. It can even be a placeholder, so you'd be able to use something like a custom fi...
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Toby Sterrett commented,
@Luz it's not currently possible to tag individual people in Slack conversations. Slack requires knowing the ID of an individual person, so tagging them from within a side conversation within a tic...