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Blaine Knab

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Activity overview

Latest activity by Blaine Knab
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    Blaine Knab commented,

    Hi Michael, I'm updating you in the ticket as well, but I wanted to post here in case anyone else is trying to do something similar. The behavior you've run into is due to a slight difference betwe...

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    Blaine Knab commented,

    Hi Katarina, If you'd like to exclude agent created tickets you can do this using tags.  You can add a specific tag, either manually or via a trigger, to tickets agents create on behalf of end user...

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    Blaine Knab commented,

    Hi Jason, Thanks for your feedback! I have some ideas that might help with getting an FRT that better fits your workflow. I've created a ticket to discuss this with you.  I'll see you in the ticket!

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    Blaine Knab commented,

    Hi Mike, Thanks for reaching out with your question.  Unfortunately there is no way to accomplish this with a fact.  If possible, I would recommend using a text field rather than a numeric field fo...

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    Blaine Knab commented,

    Hi Allen, This reply is a little late, but I wanted to let you know that you are correct here. You will want users to submit a ticket from your Help Center, this way they can select the appropria...

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    Blaine Knab commented,

    Hi Frederik, I apologize for the late reply. Unfortunately, triggers and automations will need to be recreated manually. There are going to be small changes here and there that will cause many o...

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    Blaine Knab commented,

    I apologize for the late reply, but this is not currently possible.  There are ways this can be done with a script and our API, but not with the native interface.