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Jon Daniels

Zendesk Customer Advocate
  • Total activity
    548
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Activity overview

Latest activity by Jon Daniels
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    Jon Daniels commented,

    Hi Stan!With Windows 10 for both Chrome and Edge, this setting is kept within your Windows system settings, under Internet Options in your Control Panel. Under the Internet Properties window, go to...

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    Jon Daniels commented,

    Hi Xema! That is expected - if an agent is limited to tickets within their group or organization, the only place those followed tickets can be seen is within the agent's profile directly (views won...

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    Jon Daniels commented,

    Hi Dave!I sent you an email as well, but wanted to share here for any future lurkers - there are no read-only API keys - an API key will work with any user at the level of permissions of the user m...

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    Jon Daniels commented,

    For any future viewers of this conversation, this article is a good place to start: Why are my queries cut off or missing at the bottom of my exported or scheduled dashboard PDF's and images? Many ...

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    Jon Daniels commented,

    Hello Chris, apologies for the delay here! I'm creating a ticket for us to discuss this directly via email, it will be easier if we can take a direct look within your account! Talk to you shortly! :)

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    Jon Daniels commented,

    Hey Frank!I have posted the answer to that query you mentioned that wasn't answered previously: Month to date this year vs. MTD LY I hope this tip helps get you started, please let us know if you s...

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    Jon Daniels commented,

    Hi James!Your question was answered in a ticket, but I'm sharing that answer in a comment here for any future visitors:   In order to achieve what you'd like, you'll need to create different Date R...

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    Jon Daniels commented,

    Hey Katie, It looks like you resolved this yourself, but if you're still running into questions please respond on the ticket you have open with us.That said, if you're willing to share how you reso...

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    Jon Daniels commented,

    Hey Katie! It looks like an advocate is already discussing this with you in a ticket, please disregard my previous comment. Please respond on that ticket if you have any further questions or issues!

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    Jon Daniels commented,

    Hey there!Can you share the way that the tickets are being created? If the tickets are being created directly through your Chat integration, the IP address listed would be for one of our servers. T...