Faith H.

1. Talk
2. Advice and troubleshooting
3. Using Talk and Text

Question Is it possible to change the outbound caller ID number or information that end users see when agents make outbound calls using Talk or Text? Answer Yes, when agents place outbound calls, t...

• Faith H.
• Edited February 16, 2021 12:02
• 5 followers
• 2 comments
• 3 votes

1. Support
2. Advice and troubleshooting
3. API

Question How can I expose Time Tracking app data via the API? Answer 1. Locate the field IDs for each of the custom ticket fields created by the time tracking app. To do this, go to the ticket fie...

• Faith H.
• Edited February 02, 2021 10:01
• 9 followers
• 15 comments
• 4 votes

1. Support
2. Advice and troubleshooting
3. Add-ons

Question Can Talk or Chat be enabled for light agents? Answer Light agents can respond to chats when given access, but they cannot respond to phone calls. For more information on light agents, see...

• Faith H.
• Edited February 02, 2021 10:01
• 8 followers
• 5 comments
• 0 votes

1. Talk
2. Advice and troubleshooting
3. Managing Talk

Question Can I disable voicemail for Zendesk Talk? Answer Yes, it is possible to configure voicemail to be turned on or off depending on whether a call comes in during or outside of your business...

• Faith H.
• Edited February 02, 2021 10:00
• 2 followers
• 1 comment
• 0 votes

1. Support
2. Advice and troubleshooting
3. Business rules

Question Can triggers parse the text of an inbound text message? Answer Yes, this can be accomplished through the trigger condition Comment text > Contains at least one of the following words. Addi...

• Faith H.
• Edited September 29, 2020 10:15
• 3 followers
• 0 comments
• 0 votes

1. Talk
2. Advice and troubleshooting
3. Managing Talk

Question Can I cancel a request to port away a Zendesk Talk number?  Answer Yes, contact Zendesk customer support  to let us know that you would like to cancel the port away request. If the request...

• Faith H.
• Edited July 08, 2020 06:56
• 2 followers
• 0 comments
• 0 votes

1. Talk
2. Advice and troubleshooting
3. Managing Talk

Question Does Zendesk Talk offer SIP trunking? Can I register an SIP softphone to Talk? Answer Zendesk Talk does not offer Session Initiation Protocol (SIP) trunking because the product manages the...

• Faith H.
• Edited January 27, 2020 14:54
• 1 follower
• 0 comments
• -7 votes

1. Talk
2. Advice and troubleshooting
3. Using Talk and Text

Question Can agents share a call forwarding number in Zendesk Talk?  Answer No, agents cannot share a call forwarding number when they use Zendesk Talk. Each agent must have a unique phone number a...

• Faith H.
• Edited May 08, 2019 13:37
• 3 followers
• 0 comments
• 3 votes

1. Support
2. Advice and troubleshooting
3. API

Question Which APIs do our API Clients support? Answer Different clients support different APIs. Whatever a client supports is listed in its read.me. For example, node-zendesk currently supports th...

• Faith H.
• Edited February 01, 2019 15:03
• 5 followers
• 0 comments
• 0 votes