Faith H.
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Recent activity by Faith H. Sort by recent activity-
Does Zendesk Talk support SIP trunking?
Question Does Zendesk Talk offer SIP trunking? Can I register an SIP softphone to Talk? Answer Zendesk Talk does not offer Session Initiation Protocol (SIP) trunking because the product manages the...
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Can Talk or Chat be enabled for light agents?
Question Can Talk or Chat be enabled for light agents? Answer Light agents can respond to chats when given access, but they cannot respond to phone calls. For more information on light agents, see...
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Unusual spike in traffic to Help Center
Issue Symptoms Customer reports that they are seeing an unexpected increase in traffic to their Help Center. Conditions Customer's Help Center is active. They are using Google Analytics to examin...
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Can I disable Voicemail for Zendesk Talk?
Question Can I disable voicemail for Zendesk Talk? Answer Yes, it is possible to configure voicemail to be turned on or off depending on whether a call comes in during or outside of your business ...
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Can I change the outbound caller number?
Question Is it possible to change the outbound caller ID number or information that end-users see when agents make outbound calls using Talk or Text? Answer Yes, when agents place outbound calls...
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Can I cancel a port away request?
Question Can I cancel a request to port away a Zendesk Talk number? Answer Yes, contact our Customer Service team at support@zendesk.com to let us know that you would like to cancel the port away ...
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Can agents share a call forwarding number?
Question Can agents share a call forwarding number in Zendesk Talk? Answer No, agents cannot share a call forwarding number when they use Zendesk Talk. Each agent must have a unique phone number a...
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Can triggers parse the body of an inbound text message?
Question Can triggers parse the text of an inbound text message? Answer Yes, this can be accomplished through the trigger condition Comment text > Contains at least one of the following words. Addi...
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API Client Support For Methods and Endpoints
Question Which APIs do our API Clients support? Answer Different clients support different APIs. Whatever a client supports is listed in its read.me. For example, node-zendesk currently supports th...
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How can I get Time Tracking data via the API?
Question How can I expose Time Tracking app data via the API? Answer 1. Locate the field IDs for each of the custom ticket fields created by the time tracking app. To do this, go to the ticket fiel...