PJ Sto. Domingo

1. Community
2. Support Q&A
3. Adding a holiday

Hi Raj! Adding a Holiday in your Business Hours won't have a direct impact in your usual workflow unless specific business rules were built around holidays, such as triggers that does certain actio...

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• PJ Sto. Domingo
• Created October 10, 2018 22:35
• 0 votes

1. Support
2. ...
3. Security and user access in Zendesk Support
4. Automatically redacting credit card numbers from tickets (Professional and Enterprise)

Hey Kalpesh! This particular feature focuses only on the credit card information, but you would be able to manually redact certain information on the ticket such as the expiration date, or the secu...

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• PJ Sto. Domingo
• Created October 10, 2018 22:21
• 0 votes

1. Community
2. User Tips & Tricks
3. Send notifications to Slack

Hey Justin! The Slack integration automatically creates a trigger that is responsible for pushing those notifications to your Slack channel. By default it pushes all ticket activities as notificati...

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• PJ Sto. Domingo
• Created August 29, 2018 05:17
• 1 vote

1. Talk
2. ...
3. Managing Talk
4. Managing outgoing greetings

Hello Mie! The Team Leader custom role has greater access than agents, but it currently does not include the ability to modify settings in your Zendesk Talk. Changing the greetings is still limited...

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• PJ Sto. Domingo
• Created August 29, 2018 00:16
• 1 vote

1. Community
2. Insights Q&A
3. How do I view the Tickets my report refers to?

Hey Moraima! I believe you have seen the presenter use a drill-in setting on that report wherein you could access the list of tickets when clicking on the report's numbers. If you'd like to learn m...

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• PJ Sto. Domingo
• Created February 14, 2018 17:21
• 0 votes