PJ Sto. Domingo
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Total activity23
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Last activity
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Member since
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Following0 users
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Followed by2 users
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Votes9
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Subscriptions8
Activity overview
Latest activity by PJ Sto. Domingo-
PJ Sto. Domingo commented,
Hi! Unfortunately, it appears that we don't speak your language at the moment :( We'd like to offer our support in one of these languages: English, Spanish, French, German, Italian, Russian, Portu...
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PJ Sto. Domingo commented,
Hi, Oscar! There is currently no available action in Triggers that we can use to notify agents that they have been added as a follower. The agents will only get an email once the ticket has been u...
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PJ Sto. Domingo commented,
Hi Raj! Adding a Holiday in your Business Hours won't have a direct impact in your usual workflow unless specific business rules were built around holidays, such as triggers that does certain actio...
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PJ Sto. Domingo commented,
Hey Kalpesh! This particular feature focuses only on the credit card information, but you would be able to manually redact certain information on the ticket such as the expiration date, or the secu...
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PJ Sto. Domingo commented,
Hey Justin! The Slack integration automatically creates a trigger that is responsible for pushing those notifications to your Slack channel. By default it pushes all ticket activities as notificati...
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PJ Sto. Domingo commented,
Hello Mie! The Team Leader custom role has greater access than agents, but it currently does not include the ability to modify settings in your Zendesk Talk. Changing the greetings is still limited...