Avatar

PJ Sto. Domingo

Zendesk team member
  • Total activity
    25
  • Last activity
  • Member since
  • Following
    0 users
  • Followed by
    2 users
  • Votes
    9
  • Subscriptions
    9

Activity overview

Latest activity by PJ Sto. Domingo
  • Avatar

    PJ Sto. Domingo commented,

    Hi Alessandra! It seems like your message is in the wrong forum. This is Zendesk support, and it sounds like you're probably trying to reach someone who uses our software to provide support. We ma...

  • Avatar

    PJ Sto. Domingo commented,

    Hi! Unfortunately, it appears that we don't speak your language at the moment :( We'd like to offer our support in one of these languages: English, Spanish, French, German, Italian, Russian, Portu...

  • Avatar

    PJ Sto. Domingo commented,

    Hi, Oscar! There is currently no available action in Triggers that we can use to notify agents that they have been added as a follower. The agents will only get an email once the ticket has been u...

  • Avatar

    PJ Sto. Domingo commented,

    Hi Raj! Adding a Holiday in your Business Hours won't have a direct impact in your usual workflow unless specific business rules were built around holidays, such as triggers that does certain actio...

  • Avatar

    PJ Sto. Domingo commented,

    Hey Kalpesh! This particular feature focuses only on the credit card information, but you would be able to manually redact certain information on the ticket such as the expiration date, or the secu...

  • Avatar

    PJ Sto. Domingo commented,

    Hey Justin! The Slack integration automatically creates a trigger that is responsible for pushing those notifications to your Slack channel. By default it pushes all ticket activities as notificati...

  • Avatar

    PJ Sto. Domingo commented,

    Hello Mie! The Team Leader custom role has greater access than agents, but it currently does not include the ability to modify settings in your Zendesk Talk. Changing the greetings is still limited...