PJ Sto. Domingo
- Total activity 21
- Last activity
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Activity overview
Latest activity by PJ Sto. Domingo-
PJ Sto. Domingo commented,
Hi Raj! Adding a Holiday in your Business Hours won't have a direct impact in your usual workflow unless specific business rules were built around holidays, such as triggers that does certain actio...
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PJ Sto. Domingo commented,
Hey Kalpesh! This particular feature focuses only on the credit card information, but you would be able to manually redact certain information on the ticket such as the expiration date, or the secu...
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PJ Sto. Domingo commented,
Hey Justin! The Slack integration automatically creates a trigger that is responsible for pushing those notifications to your Slack channel. By default it pushes all ticket activities as notificati...
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PJ Sto. Domingo commented,
Hello Mie! The Team Leader custom role has greater access than agents, but it currently does not include the ability to modify settings in your Zendesk Talk. Changing the greetings is still limited...
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PJ Sto. Domingo commented,
Hey Moraima! I believe you have seen the presenter use a drill-in setting on that report wherein you could access the list of tickets when clicking on the report's numbers. If you'd like to learn m...