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Dennis Day

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Activity overview

Latest activity by Dennis Day
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    Dennis Day commented,

    1. Support
    2. ...
    3. Agent guide for Support
    4. Merging a user's duplicate account

    I am trying to get my contacts to merge properly and reformat phone numbers in the process.  If I have a contact that has an email address and a phone number in a non-E164 format, I want to update ...

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    • Dennis Day
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    Dennis Day commented,

    1. Support
    2. ...
    3. Agent guide for Support
    4. Organizing and managing your macros

    I went through a bunch of my macros and sorted some into groups/categories.  I found a bug though when you have one of the categorized macros in your top macros.  The category name appears to be cs...

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    Dennis Day commented,

    1. Chat
    2. ...
    3. Reporting for Chat
    4. Monitoring real-time chat metrics

    Hello Brett, Thanks for getting back to me.  Unfortunately, it does not help as I am not able to determine which agents are on chat using the the Chat API as it stands currently.  The streaming API...

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    Dennis Day commented,

    1. Chat
    2. ...
    3. Reporting for Chat
    4. Monitoring real-time chat metrics

    Hello, I am able to retrieve the current day's talk data via the API.  I currently gather this data each day and store it.  However, I do not see a way to do this for chat data.  Is there a way to ...

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    • Dennis Day
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