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Lefteris Klimentidis

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Activity overview

Latest activity by Lefteris Klimentidis
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    Lefteris Klimentidis commented,

    Hello, I totaly agree on this one. Idealy we should be able to setup call back option after sometime in the queue and not upfront, since we miss the whole point of inbound call this way. I think th...

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    Lefteris Klimentidis commented,

    Hello  We are also looking for a way to narrow down access to call recordings according to role, without restricting tickets themselves. Do you actively looking into creating something towards that...

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    Lefteris Klimentidis commented,

    Thanks for the speedy reply Ramin. I understand it was not designed in the way we want it, we have recently passed to zopim chat so our team is used to this window format and display and not the da...

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    Lefteris Klimentidis created a post,

    Minimised chat window in zendesk support

    Answered

    Hello, when our agents serve chats from support tool, they use the top right chat icon (check pic) When the last active chat ends this window automatically minimises and in order to serve the next ...

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    Lefteris Klimentidis commented,

    Hi, as I already have posted in the product feedback,  the way we distribute our chat requests is different from the whole concept of Zopim. We use broadcasting, which means that the agent needs to...

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    Lefteris Klimentidis commented,

    Hello I would like to ask if there is a way to downgrade the role of an existing administrator. It seems that although another admin tried from people menu he could not change the role of an admini...