Lefteris Klimentidis
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Recent activity by Lefteris Klimentidis Sort by recent activity-
Hi Carsten, thanks for your reply. After checking the proposed solution with our Jira admins, they have concluded that these fields cannot be enabled in the zendesk forms, since these have to do wi...
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Hello, I totaly agree on this one. Idealy we should be able to setup call back option after sometime in the queue and not upfront, since we miss the whole point of inbound call this way. I think th...
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Hello We are also looking for a way to narrow down access to call recordings according to role, without restricting tickets themselves. Do you actively looking into creating something towards that...
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Thanks for the speedy reply Ramin. I understand it was not designed in the way we want it, we have recently passed to zopim chat so our team is used to this window format and display and not the da...
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Hi, as I already have posted in the product feedback, the way we distribute our chat requests is different from the whole concept of Zopim. We use broadcasting, which means that the agent needs to...
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Hello I would like to ask if there is a way to downgrade the role of an existing administrator. It seems that although another admin tried from people menu he could not change the role of an admini...