Jason Fouchier
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Activity overview
Latest activity by Jason Fouchier-
Jason Fouchier commented,
Hey Sebastiaan, Thanks, for the helpful response. When I use {{t 'group'}} I get the error that group doesn't exist, I think this is because the data via that helper is not available on the ...
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Jason Fouchier commented,
I have been able to pull my custom fields into the table using this method, the only one I am having issues with is the system field of "group". I either get nothing, or it posts none even if ...
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Jason Fouchier commented,
So, am I understanding this correctly. Not all the helpers can be used on the different pages, example being {{ t group}}, this is on the helpers page but not the Request Object list. Is th...
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Jason Fouchier commented,
Hi @Toby I don't know about Ambers particular needs, but in my case we had emails being rejected and agents not knowing that it was never delivered to the intended recipient which led to more mes...
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Jason Fouchier commented,
Hey All, How does Side Conversations handle bounce back emails? Example being that I send a Side Conversation to someone, but the attachments are to big for their system and the message is not...
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Jason Fouchier commented,
I am having the same issue as Andrea, is it just the ticket.public_comments_formatted placeholder the way to fix this, or are we stuck with seeing an entire email chain over and over again. Thank...
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Jason Fouchier commented,
So I ended up with some JavaScript to eliminate the options in the drop down menu, but I came across another question. Is it possible to modify the search function to only search certain groups for...
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Jason Fouchier commented,
Thanks for the quick response Brett. I guess I will dig through JavaScript, it's adventure time.
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Jason Fouchier commented,
I see that we can't change the statuses, but is there anyway to remove what we don't want people to see? I have a group of users that need visibility on the open tickets of an organization, but the...
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Jason Fouchier commented,
I see that we can't change the statuses, but is there anyway to remove what we don't want people to see? I have a group of users that need visibility on the open tickets of an organization, but the...