Irene Poltronieri
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Last activity
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Activity overview
Latest activity by Irene Poltronieri-
Irene Poltronieri commented,
Hi Ricardo, when you say grouping by priority, do you mean that you separate different priorities in different views? How do you group tickets by priority? Thanks so much!
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Irene Poltronieri commented,
Hi guys, is it possible to order a view by priority and , after that, by request date? At the moment, we order by priority but then the tickets that was sent last is higher than the ticket that was...
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Irene Poltronieri commented,
Thank you so much for your reply, Graeme, this is super helpful! And yes, our Risk team creates tickets on behalf of customers and I noticed it impacts on the results :(..I'll try to modify with Us...
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Irene Poltronieri commented,
Thank you so much for this! Would anyone be able to suggest the custom metric I need if I want to see multiple tickets sent by the same submitter on the same day? In our use case, it's ok if people...