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Reid Rademaker

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Latest activity by Reid Rademaker
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    Reid Rademaker created a post,

    Transfer Help Center Articles

    Answered

    We have decided to set up a separate branded Help Center for one of our products and now need to move all the articles related to it from our original Help Center to the new one. Is there a way to ...

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    Reid Rademaker commented,

    Thanks, Cedric, I will look into that.

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    Reid Rademaker created a post,

    Getting user fields into views

    I have several groups that want to be able to see certain user profile fields in their ticket views. Zendesk Support said told me that only ticket fields can be added to views, but I was wondering ...

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    Reid Rademaker commented,

    I have a developer in-house that built scripts to do something like this - all ticket fields, forms, user fields - were copied from our production environment into our sandbox. He built it in about...