Dean Kenny

Total activity 101
Last activity February 13, 2020 04:13
Member since January 11, 2017 15:45

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Activity overview

Latest activity by Dean Kenny

Dean Kenny commented, February 12, 2020 02:13
Hey John, These metrics are available within Zendesk Explore: https://support.zendesk.com/hc/en-us/articles/360022365213-Metrics-and-attributes-for-Zendesk-Chat I hope that helps :) Dean
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- Dean Kenny
- Created February 12, 2020 02:13
- 0 votes
Dean Kenny commented, February 11, 2020 04:41
Hi Scotty, I'd need more information, but it could be race conditions that are causing these rare occurrences. Have you reached out to our support team? :) Thanks, Dean
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- Dean Kenny
- Created February 11, 2020 04:41
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Dean Kenny commented, February 11, 2020 02:01
Official comment
Hey there, There is nothing native in the UI that allows you to do this right now. You could check out our Chat APIs to help you delete chats over time: https://developer.zendesk.com/rest_api/docs/...
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- Dean Kenny
- Created February 11, 2020 02:01
- 0 votes
Dean Kenny commented, February 06, 2020 08:16
Hey Andrey, Thanks for adding more detail, I understand what you mean now. We have no plans to implement this in the next six months, but I have passed this across to our internal team as feedback....
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- Dean Kenny
- Created February 06, 2020 08:16
- 0 votes
Dean Kenny commented, February 05, 2020 01:40
Official comment
Hi Mark, Thanks for posting your feedback. There is actually an ongoing thread for this request here: https://chat.zendesk.com/hc/en-us/community/posts/208794648-Custom-prechat-field Currently, the...
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- Dean Kenny
- Created February 05, 2020 01:40
- 0 votes
Dean Kenny commented, February 04, 2020 03:35
Official comment
Hey Andrey! Thanks for posting this use-case :) Unfortunately, we can only track an accurate visitor path on pages where the widget is placed. So, there wouldn't be a way to drill into where exact...
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- Dean Kenny
- Created February 04, 2020 03:35
- 0 votes
Dean Kenny commented, February 04, 2020 01:10
Hi Dominique, Unfortunately, this cannot be done through the UI or dynamic content. You can set the concierge 'Title' using the API, however, you cannot customize the byline (slogan): https://devel...
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- Dean Kenny
- Created February 04, 2020 01:10
- 0 votes
Dean Kenny commented, February 03, 2020 04:41
Official comment
[Corrected and Updated] Hi Tommy, Thanks for explaining your use-case, I can see where you are coming from here. You can develop and build a fully custom widget using the Web SDK, where the phone n...
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- Dean Kenny
- Edited February 04, 2020 06:00
- 0 votes
Dean Kenny commented, January 24, 2020 04:27
Thanks Udi, This will likely be fixed in the next two months or so. I am keeping an eye on the issue and I will update you as soon as something is pushed. Thanks, Dean
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- Dean Kenny
- Created January 24, 2020 04:27
- 0 votes
Dean Kenny commented, January 23, 2020 01:38
Hi Udi, This depends, are you using the Web SDK or the Web Widget? Thanks, Dean
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- Dean Kenny
- Created January 23, 2020 01:38
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