Dean Kenny
- Total activity 108
- Last activity
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Activity overview
Latest activity by Dean Kenny-
Dean Kenny created an article,
Saying goodbye to Zendesk Message in the Suite
Zendesk is removing Zendesk Message for Suite customers on October 30th, 2020. We will announce a later removal date for both multi-product and standalone Chat customers soon. If you are a Suite c...
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Dean Kenny created an article,
Zendesk Chat: Removal of support for Internet Explorer 11
Announced on Removal June 1, 2020 January 27, 2021 Zendesk Chat is announcing the removal of support for Internet Explorer 11, effective January 27, 2021. Microsoft Edge is the path forwa...
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Dean Kenny commented,
Thanks Unto. We are looking into this. Can you confirm what you mean by 'wrong department'? Is the chat set to another department or no department? If the former, are there any other triggers at ...
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Dean Kenny commented,
Hey Unto, This fix was deployed to production for both the Chat Web SDK and the Web Widget. Are you still experiencing this issue? If so, has there been any change? Thanks, Dean
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Dean Kenny commented,
Hey John, These metrics are available within Zendesk Explore: https://support.zendesk.com/hc/en-us/articles/360022365213-Metrics-and-attributes-for-Zendesk-Chat I hope that helps :) Dean
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Dean Kenny commented,
Hi Scotty, I'd need more information, but it could be race conditions that are causing these rare occurrences. Have you reached out to our support team? :) Thanks, Dean
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Dean Kenny commented,
Official comment Hey there, There is nothing native in the UI that allows you to do this right now. You could check out our Chat APIs to help you delete chats over time: https://developer.zendesk.com/rest_api/docs/...
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Dean Kenny commented,
Hey Andrey, Thanks for adding more detail, I understand what you mean now. We have no plans to implement this in the next six months, but I have passed this across to our internal team as feedback....
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Dean Kenny commented,
Official comment Hi Mark, Thanks for posting your feedback. There is actually an ongoing thread for this request here: https://chat.zendesk.com/hc/en-us/community/posts/208794648-Custom-prechat-field Currently, the...
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Dean Kenny commented,
Official comment Hey Andrey! Thanks for posting this use-case :) Unfortunately, we can only track an accurate visitor path on pages where the widget is placed. So, there wouldn't be a way to drill into where exact...