Dean Kenny

Total activity

122
Last activity

October 26, 2020 02:15
Member since

January 11, 2017 15:45
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Votes

22
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55

Activity overview

Latest activity by Dean Kenny

Dean Kenny commented, October 23, 2020 03:28
Hi CJ, Thanks for clarifying, I understand what you are trying to achieve now! Unfortunately, re-routing to different departments is not possible with skills-based routing. This is beneficial for u...
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- Dean Kenny
- Created October 23, 2020 03:28
- -1 votes
Dean Kenny commented, October 22, 2020 03:14
Hi CJ, In most cases, we recommend setting the department first. After the chat is assigned the correct department, then assigning skills to the chat that will help the chat route to the correctl...
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- Dean Kenny
- Created October 22, 2020 03:14
- -1 votes
Dean Kenny commented, October 07, 2020 07:47
Official comment
Hi Nic, Thanks for your request and apologies for the delay. Can you tell me a bit more about the use case here — What information would you like to collect and sort? Also, kindly clarify wha...
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- Dean Kenny
- Created October 07, 2020 07:47
- 0 votes
Dean Kenny commented, September 12, 2020 14:09
Official comment
Hi again, Changing this impacts all of our Chat customers, so unfortunately we cannot make this change easily, even though it may seem straightforward. I totally see the problem and understand the ...
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- Dean Kenny
- Created September 12, 2020 14:09
- 0 votes
Dean Kenny commented, September 03, 2020 08:56
Official comment
Hey Shane, This is something we are working on, keep an eye out over the next few months for updates around this. Thanks for your feedback, too! Dean
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- Dean Kenny
- Created September 03, 2020 08:56
- 0 votes
Dean Kenny created an article, September 01, 2020 22:07
Chat skills-based routing FAQ
This article answers some of the more frequently asked questions about using skills-based routing in Zendesk Chat. It addresses the following topics: What is skills-based routing? What are "skil...
- Dean Kenny
- Edited September 25, 2020 22:24
- 3 followers
- 5 comments
- 1 vote
Dean Kenny created an article, May 26, 2020 17:29
Saying goodbye to Zendesk Message in the Suite
1. Zendesk updates
2. Announcements
Zendesk is removing Zendesk Message for Suite customers on October 30th, 2020. We will announce a later removal date for both multi-product and standalone Chat customers soon. If you are a Suite c...
- Dean Kenny
- Edited July 29, 2020 16:04
- 4 followers
- 0 comments
- 1 vote
Dean Kenny created an article, May 13, 2020 22:48
Zendesk Chat: Removal of support for Internet Explorer 11
1. Zendesk updates
2. Announcements
Announced on Removal June 1, 2020 January 27, 2021 Zendesk Chat is announcing the removal of support for Internet Explorer 11, effective January 27, 2021. Microsoft Edge is the path forwa...
- Dean Kenny
- Edited May 28, 2020 02:21
- 1 follower
- 0 comments
- 2 votes
Dean Kenny commented, April 15, 2020 09:49
Thanks Unto. We are looking into this. Can you confirm what you mean by 'wrong department'? Is the chat set to another department or no department? If the former, are there any other triggers at ...
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- Dean Kenny
- Created April 15, 2020 09:49
- 0 votes
Dean Kenny commented, April 14, 2020 00:13
Hey Unto, This fix was deployed to production for both the Chat Web SDK and the Web Widget. Are you still experiencing this issue? If so, has there been any change? Thanks, Dean
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- Dean Kenny
- Created April 14, 2020 00:13
- 0 votes