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Ilaria

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Activity overview

Latest activity by Ilaria
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    Ilaria commented,

    1. Support
    2. ...
    3. Channels
    4. Using the Google Play integration

    Hi! Is there a way to see, in the Zendesk ticket, from which version of an app a user has written their review?

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    • Ilaria
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    Ilaria commented,

    1. Explore
    2. ...
    3. Explore recipes
    4. Explore recipe: Reporting on first reply time

    Hello! Sorry but I'm quite new to creating reports in Explore and I can't understand something:in the Reporting Overview in Zendesk, it's shown that the first reply time (average) in the past 30 da...

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    Ilaria commented,

    1. Community
    2. Feedback on Support
    3. Erase tags

    Upvoting this, as me and my team also have a bunch of typos or tags that we want to get rid of because it's nearly impossible to create reports that only reflect recent tickets. We want to be able ...