Lee Heida

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3. Clients not receiving initial email but do receive second attempts

Hello, I am having a similar issue as what the original posted stated. We take an inbound call and manually create a ticket with the end-user as the ticket requester. Often, we open the ticket and ...

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• Lee Heida
• Created November 13, 2019 23:55
• 0 votes

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4. Organizing drop-down list options

Hi Thor! There are a couple of things you can do, as we ran into this as well. When we first started, we had our categories in a mannor where all products and categories were in the same menu. Over...

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• Lee Heida
• Edited February 05, 2019 00:53
• 0 votes

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4. Organizing drop-down list options

Michael, You can create submenus by adding two colons between levels of the menu. So, taking Quick Ticket as an example, you can do Quick Ticket::Product A, then Quick Ticket::Product B to have a d...

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• Lee Heida
• Edited November 19, 2018 15:51
• 0 votes

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4. Organizing drop-down list options

Hi Heather,   Thanks for the reply. The way I ended up doing it was using the following: Where I was going wrong was using the Attribute rather than the Attribute Label. Now every sub category fro...

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• Lee Heida
• Created December 04, 2017 21:29
• 1 vote

1. Support
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3. Tickets
4. Organizing drop-down list options

Hello ZenDesk and ZenDesk users!  We use a custom field called Category. This is a field our agents use to state what the ticket is regarding, and all sub categories are sheltered in one of two gro...

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• Lee Heida
• Edited December 02, 2017 00:12
• 1 vote