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Benjamin Kieffer

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Activity overview

Latest activity by Benjamin Kieffer
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    Benjamin Kieffer created a post,

    Full Circle: Creating a great Agent Experience with Zendesk

    This interactive “Full circle” session is about ways that you can create a great agent experience in your Zendesk Support account. By placing focus on your agents day-to-day you can create a clear...

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    Benjamin Kieffer created a post,

    Full Circle: Using the Zendesk Web Widget to support your customers

      Providing your customers an omni channel experience allows them to contact your support in the form they are most comfortable with. Lets provide them those experiences from one location with the...

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    Benjamin Kieffer created a post,

    Full circle: CSAT, CSAT Prediction & Follow Up

      This interactive “Full circle” session is about ways that you can use customer satisfaction (CSAT) surveys in your Zendesk Support account. Utilizing CSAT puts you in a position to identify and ...