Steven Hank
- Total activity 62
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Activity overview
Latest activity by Steven Hank-
Steven Hank commented,
+1 on this. Having a list of all users in the Assignee filter might be useful to someone, but I can't really imagine how. I would like to be able to create a dashboard that allows us to view certia...
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Steven Hank commented,
As a first step, it would help if it were possible to even highlight the ticket IDs on drillthrough so we could copy and paste them. Right now the only thing to do is look at the ticket IDs and han...
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Steven Hank commented,
@Eugene, this doesn't appear to resolve the issue. The comments in the article you linked to show people requesting clickable links on the drillthrough function. It seems the only option here is to...
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Steven Hank commented,
The main thing I want to do with the drillthrough function is to get to the actual ticket. When I filter this down to just the Ticket ID though, it is neither clickable or copyable like with Insigh...
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Steven Hank commented,
I would also like to add that it would be super helpful to be able to add comments with triggers/automations. If I send an email communication to a requester with a trigger, agents have no way of s...
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Steven Hank commented,
Hello, The update for user permissions is much appreciated. I do have a question though. Is it correct to say that with these updates, user segments can only be used to restrict who can view certai...
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Steven Hank commented,
This feature would be incredibly useful. Especially since images don't copy and paste well, this becomes extra time consuming. When I want to edit a customer facing article for an upcoming feature,...
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Steven Hank commented,
I would also like to be able to disable Gravatar for agents. I have already added pictures for all of my agents, but occasionally it will get replaced by Gravatar with some social media image that ...