Johan Orstadius
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Activity overview
Latest activity by Johan Orstadius-
Johan Orstadius created a post,
Answer bot, configure labels window pop up bug?
Hey there, I'm about to set up our first answer bot and I can't seem to get past the step where I'm supposed to configure and set up labels for the bot to learn. All I see is this page - I see ...
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Johan Orstadius commented,
Awesome Ricky, thanks for looking into this - we LOVE this feature. And it seems more people feel the same :)
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Johan Orstadius commented,
I've used the ticket token for almost a year to forward tickets into "existing" tickets. This JUST stopped working for me and I now notice a new ticket is created even though I am using the ticket_...
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Johan Orstadius commented,
Ah, perfect! Thank you for that :)
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Johan Orstadius created a post,
Forcing "tickets" to automatically become "incidents" as ticket type
Hi, I'd like to start working more ITIL with our support, so I'm implementing a way for us to work with Incidents/Problems. However, when we receive support calls through our channels today they ...