John Grenz
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Activity overview
Latest activity by John Grenz-
John Grenz commented,
Hey Stef, We had the need to use Excel as well with the .json export. I had commented earlier on this article with what we did to get into Excel, I believe in general this should still work as our...
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John Grenz commented,
Assuming this only works with multiple Help Centers within 1 Zendesk instance. Would it work if we have multiple separate instances? Can we connect those Help Centers/brands that way? Like a tick...
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John Grenz commented,
Hey Sushant, Great start I think for something that has potential. Installed in Sandbox, worked good to export Admins, Agents, but then got hosed up just loading forever when trying to do End User...
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John Grenz commented,
Oh, so this isn't for Zendesk's Status site/page? It made it seem like it was. I don't see anything in the post about Atlassian, so sorry about that. I guess this is only for clients that utiliz...
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John Grenz created a post,
What Statuspage URL is needed?
AnsweredWhat URL is expected in the app config? Isn't the status page for Zendesk, https://status.zendesk.com/ ? And tried to put our Zendesk subdomain (including the https://) to know which site/pod to ...
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John Grenz commented,
I've been following this article for some time now and maintaining the list of IPs we whitelist with all the post updates for removals and new additions, with the latest 2 new ones as of 10/19/18. ...
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John Grenz commented,
Thanks for removing from the article list the 3 that Jessie said were removed on 6/12/18. Also found there are 3 IPs listed twice on the article list, just fyi on the duplicates. 52.203.0.71/3252....
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John Grenz commented,
Hey, unless something has changed, we've been using the full .json file download for Users and then just parsing it out in Excel. Here is a quick guide we put together for our internal teams to us...
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John Grenz commented,
Perfect thanks a bunch Jennifer!
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John Grenz commented,
Hey Jennifer, when did this "Rich content in email" become an option in Zendesk? From searching around it sounds like at one point it was a Beta that then got released. I just can't find when tha...