John Grenz

1. Zendesk Suite
2. Using Built by Zendesk apps
3. Installing and using the Ticket Field Manager app

Hey Brett, Thanks for the info....wow time flies by...I knew we got an extension on the v1 to v2 upgrade back in October...guess we spaced it that it was 2/7/2020 already!  Thanks for the friendly ...

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• John Grenz
• Created February 07, 2020 17:07
• 0 votes

1. Zendesk Suite
2. Using Built by Zendesk apps
3. Installing and using the Ticket Field Manager app

Hey, for some reason starting today, our old existing version of Ticket Field Manager was preventing the submission of all tickets.  The only thing we used this app for was to hide the sharedWith f...

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• John Grenz
• Created February 07, 2020 16:55
• 0 votes

1. Support
2. ...
3. Reporting
4. Exporting data to a JSON, CSV, or XML file

Hey Stef, We had the need to use Excel as well with the .json export.  I had commented earlier on this article with what we did to get into Excel, I believe in general this should still work as our...

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• John Grenz
• Created October 29, 2019 18:15
• 1 vote

1. Support
2. ...
3. Reporting
4. Exporting data to a JSON, CSV, or XML file

Hey Sushant, Great start I think for something that has potential.  Installed in Sandbox, worked good to export Admins, Agents, but then got hosed up just loading forever when trying to do End User...

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• John Grenz
• Created June 06, 2019 17:44
• 0 votes

1. Admin Center
2. ...
3. Managing global security and user access
4. Configuring your firewall for use with Zendesk

I've been following this article for some time now and maintaining the list of IPs we whitelist with all the post updates for removals and new additions, with the latest 2 new ones as of 10/19/18. ...

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• John Grenz
• Created October 26, 2018 21:49
• 1 vote

1. Admin Center
2. ...
3. Managing global security and user access
4. Configuring your firewall for use with Zendesk

Thanks for removing from the article list the 3 that Jessie said were removed on 6/12/18.  Also found there are 3 IPs listed twice on the article list, just fyi on the duplicates. 52.203.0.71/3252....

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• John Grenz
• Created August 03, 2018 21:56
• 1 vote

1. Support
2. ...
3. Reporting
4. Exporting data to a JSON, CSV, or XML file

Hey, unless something has changed, we've been using the full .json file download for Users and then just parsing it out in Excel.  Here is a quick guide we put together for our internal teams to us...

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• John Grenz
• Created May 18, 2018 16:50
• 1 vote

1. Support
2. ...
3. Email
4. Disabling rich content in incoming emails

Perfect thanks a bunch Jennifer!

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• John Grenz
• Created February 15, 2018 21:57
• 0 votes

1. Support
2. ...
3. Email
4. Disabling rich content in incoming emails

Hey Jennifer, when did this "Rich content in email" become an option in Zendesk?  From searching around it sounds like at one point it was a Beta that then got released.  I just can't find when tha...

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• John Grenz
• Created February 15, 2018 19:56
• 1 vote

1. Support
2. ...
3. Reporting
4. Exporting data to a JSON, CSV, or XML file

Jessie, Still not seeing an Export tab, just goes to Reporting and have all the download options.   -John

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• John Grenz
• Created June 14, 2017 19:36
• 0 votes