MTD Products AG
-
Total activity24
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes2
-
Subscriptions14
Activity overview
Latest activity by MTD Products AG-
MTD Products AG commented,
Thank you very much Peter Hochstrasser, we will check that at our end! Bianca
-
MTD Products AG created a post,
Remove Follower and/or CC for ticket update per trigger/automation action
Actually it isn't possible to delete the Follower and/or CC on a ticket automatically, by updating the ticket. It would be very helpful, time saving and efficient if this process could by handled a...
-
MTD Products AG commented,
Yes that makes sense. It would be nice to get an option by configuration of the app. For example: choose the number of recently viewed tickets (5,10,15,20). May be the development of ZD is workin...
-
MTD Products AG commented,
Maybe more than five tickets would be too much from an agents perspective. There's an app available, which shows you related tickets and it's called "Show Related Tickets" . You may try this with ...
-
MTD Products AG commented,
It would be very appreciated of the users to change the color for comments of requester which was not part of the conversation. The color is the same like internal notice and this makes agents conf...
-
MTD Products AG created a post,
Support Tickets - color of comments of requester which was not part of the conversation
AnsweredIt would be very appreciated of the users to change the color for comments of requester which was not part of the conversation. The color is the same like internal notice and this makes agents conf...
-
MTD Products AG commented,
Unfortunately I have to jump of to this topic. We're suffering the same over here in Germany. On Dec.24th and Jan. 5th we received 3k spam tickets coming from our Chat with an Rumania URL. I put th...
-
MTD Products AG commented,
Hallo ZD Community, ich möchte gerne bereits kategorisierte Makros in weitere Kategorien einteilen. Ist dies möglich? Ein Beispiel zu meinem Wunsch: Hauptkategorie ist eine Gruppe z.B.: Verkauf Unt...