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Antwain Jordan

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Latest activity by Antwain Jordan
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    Antwain Jordan created a post,

    Setting Priorities using Trigger in Internal Note

    Answered
    1. Community
    2. Support Q&A

    Team,   Is there a way that we can set a priority status using triggers within internal notes? I would like to accomplish the following:   John Doe -  Can you please look into this request? P1 ----...

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    Antwain Jordan commented,

    1. Support
    2. ...
    3. Agent guide for Support
    4. Using macros to update tickets

    If I want to reassign a ticket to another department, example: Wrong depart to request a ticket from. How can I apply a Macro without worrying about it setting off a triggered event? I want to be a...

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